Experience the Best of Far North Queensland with FNQ Travel!
FNQ Travel is a family-owned and operated local business based in Cairns, providing personalized travel services to customers looking to explore the beauty of Far North Queensland. Our team of experts has extensive knowledge of Cairns, the Great Barrier Reef, Port Douglas, the Daintree National Park, Cape York, the Cairns Highlands, and outback, making us the ideal choice for your holiday planning.
Our Mission
At FNQ Travel, we are committed to providing exceptional travel experiences tailored to your needs and preferences. Our team is dedicated to ensuring that you have a memorable and enjoyable journey, whether you're looking for adventure, relaxation, or a mix of both. We offer a range of tour packages, accommodation options, and travel services to suit your budget and style.
Our Services
We specialize in offering a wide range of travel services, including:
- Cairns Tours: Explore the beauty of Cairns and its surroundings with our guided tours, which take you to the best attractions, including the Great Barrier Reef, Daintree Rainforest, and Cape Tribulation.
- Accommodation: Choose from a range of accommodations, from budget-friendly options to luxury resorts, to suit your style and budget.
- Holiday Packages: Let us help you plan your entire holiday, including flights, accommodations, and activities, to ensure a seamless and stress-free experience.
Why Choose Us
At FNQ Travel, we pride ourselves on our expertise, professionalism, and personalized service. Our team is dedicated to providing exceptional customer service, ensuring that you have a memorable and enjoyable journey.
Our Guarantee
We offer a 100% Best Price Guarantee, ensuring that you get the best deal on your holiday package. We also guarantee zero booking fees, so you can save money and enjoy your trip without any additional costs.
Disappointing Experiences
It's clear that some customers have had poor experiences with FNQ Travel. Two out of three reviewers have given the company one star, citing various issues with their tours and customer service.
Lack of Assistance and Unhelpful Staff
Author Shoba Ramaraj had a terrible experience with FNQ Travel, which booked their Kuranda tour and reef experience tour with other operators. They found that the bus driver who took them to the reef was extremely rude, and that FNQ Travel was unable to assist them when they encountered issues. Author Bronwyn Rowe had a similar experience, with FNQ Travel falsely advertising a reef scenic helicopter flight as an inclusion, only to deny it after they asked for more information. When they requested a refund after discovering the error, they were told they would receive a full refund but have yet to receive their money back.
Positive Experience
On the other hand, Author Janet Austin had a very positive experience with FNQ Travel. She booked a tour to the "tip" with the company and found the staff to be extremely helpful and prompt in responding to their queries. Her husband appreciated being able to speak to a person over the phone, and the couple was impressed with the quality of their trip, which far exceeded their expectations.
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