Experience the warmth of perfection, wherever you are
A Legacy of Warmth and Innovation
Lopi has been crafting high-quality, innovative fireplaces since 1990. Our vision has always been to combine remarkable design with unparalleled technology, offering warmth and ambiance to Australian homes.
Beyond the flames
More than just heating, our fireplaces are a statement. They are architectural masterpieces that elevate the ambiance of any space. We offer a diverse range of gas and wood-burning options, each meticulously engineered for efficient, reliable performance.
Custom-crafted perfection
For those seeking ultimate personalization, our custom-crafted fireplaces are a thing of beauty. Our team of skilled craftsman work hand-in-hand with you to design a fireplace that perfectly complements your vision.
A commitment to quality
Quality is ingrained in the DNA of Lopi. Each fireplace undergoes rigorous testing and undergoes rigorous quality control measures before reaching your home. Our unwavering commitment to excellence is reflected in the timeless elegance and enduring performance of our products.
Services Offered
Lopi offers a comprehensive array of services to ensure the perfect experience. These include:
- Consultation and design: Our experienced designers can help you choose the perfect fireplace for your needs and aesthetics.
- Installation and servicing: Lopi has a team of qualified technicians who can ensure your fireplace is installed and serviced efficiently.
- Spare parts and repairs: We offer a wide range of genuine Lopi parts and repairs for any potential issues.
Experience the warmth of Lopi
From the traditional charm of a wood-burning fireplace to the modern elegance of a gas-powered masterpiece, Lopi has a fireplace to suit every taste and home. Contact us today and discover the difference a Lopi fireplace can make in your life.
Poor Performance and Reliability
Reviews suggest that Lopi fireplaces have poor performance and reliability issues. Several reviewers mentioned that their Lopi fireplaces failed to produce sufficient heat, with one reviewer stating that their old maxiheat outperformed their Lopi. Another reviewer mentioned that their Lopi Cape Cod had several small issues over six years, including a faulty green start ignition that failed after four years.
Noise and Fan Issues
Noise and fan issues were also common complaints. One reviewer mentioned that the fan was so noisy it sounded like a train, while another reviewer had issues with their fan and remote not working, making the heater unusable.
Poor Customer Service
Many reviewers were dissatisfied with the customer service they received from Lopi and their suppliers. One reviewer had a terrible experience trying to get their heater repaired, with delays of up to three months for parts and further delays for the repair to be completed. Another reviewer was unhappy with the attitude of their Lopi dealer, who quoted them over $300 to replace a cracked glass panel and told them to take it or leave it.
Glass Panel Issues
Glass panel issues were another common complaint, with one reviewer experiencing a cracked glass panel after only seven winters of use. They were unhappy with the dealer's response and felt that the repair price was too high.
Positive Experiences
However, some reviewers had positive experiences with Lopi fireplaces, citing their high-quality products and excellent customer service. One reviewer was impressed with the heating capability of their Lopi Republic 1250, while another reviewer praised Lopi Australia for their top-quality wood and gas heaters.
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