Nobody Makes Your Move Easier Than Us
Citymove, a trusted name in the Australian moving industry, has been providing reliable and budget-friendly moving solutions to local and interstate clients for the past 18 years. Since our inception in 1999, we have successfully moved over 110,000 satisfied customers, a testament to our unwavering commitment to making every move a hassle-free experience for our valued clients.
At Citymove, we understand that moving can be a stressful and overwhelming experience. This is why we strive to take care of every aspect of your move, from start to finish, allowing you to focus on what truly matters - settling into your new home or office.
Whether you're moving just down the road, across state lines, or even internationally, you can rely on our experienced and dedicated team to handle your belongings with care and professionalism. With Citymove, your move will be completed efficiently, effectively, and with the utmost respect for your possessions and your time.
Services Offered
Citymove offers a comprehensive range of moving services in Australia, each tailored to meet the unique needs of our clients. From booking and planning through to the final delivery of your belongings, our team of professionals are committed to providing you with an unmatched level of customer service and support.
At Citymove, we have developed a tried-and-tested process that ensures your move is completed smoothly and efficiently.
*Book Online or Phone* - Our easy-to-use online booking system or friendly staff can help you determine the best times and volumes for your move, and quickly provide you with a quote.
*Fit & Professional Movers* - Our fit and experienced movers will complete your move in the shortest time possible, allowing you to settle into your new home or office without delay.
*Enjoy Your New Home!* - Once your move is complete, we can help you with a number of additional services, including connecting your utilities and arranging professional cleaning services.
Citymove takes pride in our personalised approach to customer service. With us, you'll have one dedicated move coordinator throughout the entire moving process, ensuring clear and consistent communication at all times. Your move coordinator will be on call to answer your questions and fulfil any urgent needs that may arise.
Safety and professionalism are of the utmost importance at Citymove. Our team of fully qualified logistics coordinators and removalists are backed by industry-leading training and adhere to all necessary government and WHS regulations. Our extensive experience in home removals, coupled with our unique systems and larger teams, allow for a smoother move with minimal fuss and a quicker transition into your new space.
Our clients benefit from our expert knowledge in managing the complexities and stresses that can come with moving. At Citymove, we specialise in taking the stress out of moving and ensuring that your belongings arrive safely and on time.
Company Overview
Citymove is a removalist company based in Australia that offers a variety of moving services including home relocations, office relocations, and storage solutions. They claim to provide efficient, friendly, and honest service, but customer reviews tell a different story.
Positive Reviews
There are a few positive reviews from customers who had a good experience with Citymove. These customers appreciated the friendly and efficient service provided by the staff, particularly John and Edward, who were mentioned in one review. However, these positive reviews are greatly outnumbered by negative feedback from customers who had a poor experience with the company.
Negative Reviews
Many customers have expressed dissatisfaction with Citymove's service, citing issues with professionalism, quality, and value. Common complaints include the company's failure to keep their word, asking for more money after the initial quote, and causing damage to customers' belongings during the move. Some customers also reported receiving persistent calls from the company after they had already completed their move with another company.
One customer mentioned that the company's storage service does not include insurance, which seems to be an unusual practice in the industry. Another customer was disappointed to be charged double what they were quoted over the phone, as the move took longer than estimated and required more storage space than initially thought.
Conclusion
While Citymove claims to offer efficient, friendly, and honest service, the majority of customer reviews suggest otherwise. The company seems to struggle with maintaining professionalism, providing accurate quotes, and ensuring the quality of their service. Potential customers should exercise caution and thoroughly research the company before deciding to use their services.
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