Your Best Interest, Our Best Advice
At Cool Technology, we're proud to be Australia's leading Marine and Commercial Refrigeration and Air Conditioning specialists. With over 150 years of combined experience in the industry, our team of experts has been servicing the Commercial and Marine Air Conditioning & Refrigeration markets in Australia and overseas since 2003. As a wholly owned and operated West Australian company, we're committed to providing top-notch services and products tailored to our clients' specific needs.
Our Services
We offer a wide range of services to cater to diverse industries, including Commercial and Marine sectors. Our Commercial team specializes in providing expert solutions for office buildings, restaurants, schools, shops, and other commercial spaces, ensuring they stay cool and comfortable throughout the year. Our Marine team, on the other hand, focuses on delivering premium Refrigeration and Air Conditioning systems for Leisure Vessels, Working Vessels, and Naval & Fleet Vessels.
Our services are designed to provide our clients with the best possible solutions to meet their unique requirements. From ongoing or one-off servicing to repair and maintenance, our experienced and qualified technicians are dedicated to delivering exceptional results. We're committed to providing simple, honest, and reliable advice, ensuring our clients receive the best value for their investment.
Expertise and Experience
With our extensive knowledge and expertise in the Commercial and Marine Industry, we're able to offer expert advice that's unparalleled in the market. Our team has worked with businesses large and small, from hobbyist to Naval Fleet, to deliver exceptional results. Our experience in Naval & Fleet Vessels, including Tugs, Pilot Boats, Ferries, Fishing Boats, Supply Ships, Material Transfer Ships, Exploration Ships, and Super Yachts, has earned us a reputation as industry leaders.
Customer Service
At Cool Technology, we're dedicated to providing 5-Star Customer Service to our clients. Our team is committed to listening to our clients' goals, understanding their timelines and budgets, and providing solutions based on their unique needs. Our repair-based services mean we're able to get our clients back on track in less time, minimizing downtime and maximizing efficiency.
Overall Experience
Cool Technology has received an overwhelmingly positive response from its customers, with a plethora of 5-star reviews. The company has been praised for its excellent service, professionalism, and value for money. Customers have reported having a positive experience with the company, from initial communication to the completion of the job.
Company Strengths
The company has been commended for its efficient and fast response to customer needs. Technicians are described as knowledgeable, practical, and obliging professionals who go above and beyond to ensure customer satisfaction. The company has also been praised for its commitment to keeping customers informed throughout the process.
Customer Satisfaction
Numerous customers have shared their positive experiences with Cool Technology, citing the company's expertise, fair pricing, and dedication to customer satisfaction. One customer even reported having a unique issue resolved satisfactorily, with the company going to great lengths to avoid damaging custom-built cabinetry.
Negative Experience
Unfortunately, one customer had a negative experience with Cool Technology. The customer was charged $726 for a service that turned out to be unnecessary, with the technician taking three hours to diagnose a non-existent issue. The customer was also disappointed with the company's inflexibility when it came to negotiating a more reasonable price.
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