Enabling a more resilient future
QBE Insurance Group is a leading global insurer with a rich history spanning over 130 years. Our story began in 1886 when three British insurers came together to form the Queensland Insurance Company, which would later become QBE. Today, we are a global insurer with operations in 27 countries, serving a diverse range of customers across commercial, personal, and specialty lines.
Our Purpose, Vision, and Strategic Priorities
At QBE, our purpose is to enable a more resilient future by providing innovative insurance solutions that help our customers navigate an ever-changing world. Our vision is to be the go-to insurer for businesses and individuals seeking comprehensive risk management and financial protection. To achieve this, we have set clear strategic priorities, including driving digital transformation, expanding our global presence, and fostering a culture of innovation and collaboration.
Our Services
QBE offers a wide range of insurance products and risk management solutions to cater to the diverse needs of our customers. Our International Division provides commercial, personal, and specialty insurance products and services across Asia and Europe, while our Australia Pacific Division offers a range of insurance products and services to customers in Australia, New Zealand, and the Pacific region. Our North American Operations specializes in providing specialty commercial, personal, and reinsurance capabilities to meet the evolving needs of our customers.
Commercial Insurance
We offer a range of commercial insurance products and services to help businesses protect against various risks, including accident and health, liability, property, and marine insurance. Our commercial insurance capabilities are underpinned by cutting-edge technology and expertise, which enables us to provide tailored insurance solutions that meet the unique needs of each business.
Personal Insurance
Our personal insurance products and services provide protection for individuals and families against various risks, including motor, home, and compulsory third-party insurance. We understand the importance of providing comprehensive insurance cover to individuals, and our personal insurance offerings are designed to provide peace of mind and financial protection in the event of unexpected events.
Specialty Insurance
QBE's specialty insurance capabilities include products and services that cater to specific industries and markets, such as aviation, marine, and energy insurance. Our specialist underwriting expertise and innovative risk management solutions enable us to provide tailored insurance coverage to businesses operating in these sectors.
Sustainability
At QBE, we are committed to playing a positive role in the communities we operate in. We recognize the importance of sustainability and are focused on reducing our environmental footprint, promoting social responsibility, and fostering a culture of transparency and accountability. Our sustainability initiatives are designed to ensure that we continue to operate in a way that is both profitable and responsible.
Terrible Customer Service
- Most reviewers had horrible experiences with the company's customer service. They found it difficult to contact them and get their issues resolved.
- Long wait times and unhelpful representatives were common complaints.
- Some reviewers even mentioned being on hold for over an hour without any assistance.
Difficulty in Cancelling Policies
- Many reviewers experienced issues when trying to cancel their policies.
- They found it hard to navigate the website to cancel, and when they tried to contact customer service, they were either ignored or given the runaround.
- Some reviewers were charged for months after they requested cancellation, adding to their frustration.
Lack of Communication
- Reviewers felt that the company had a lack of communication, both in terms of policy changes and in addressing customer concerns.
- They were not notified about changes to their policies, such as increased deductibles, and felt blindsided when they discovered these changes.
- The company seemed unresponsive to customer inquiries and complaints, leading to further frustration among reviewers.
Scam-like Practices
- A few reviewers felt that the company was engaging in scam-like practices, such as making it difficult to cancel policies and continuing to charge premiums even after cancellation requests were made.
- They felt that the company was more interested in making money than in providing good customer service or resolving issues fairly.
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