At Phoenix Computer Support, we pride ourselves on being a family-owned and operated computer repair business, committed to providing top-quality IT solutions to our valued clients in Redcliffe and surrounding suburbs. With over 25 years of extensive experience in the IT industry, our knowledgeable and friendly technician, Peter, is dedicated to resolving your computer and IT woes. Since 2013, we have been servicing the Redcliffe community, earning a reputation for our reliable, efficient, and competitive services. Our commitment to excellence has allowed us to celebrate 10 years of successfully supporting local small businesses and homes.
Our Services
Phoenix Computer Support offers a wide range of services designed to cater to the distinct needs of our clients. Our mobile computer repair service allows us to visit your home or business, where Peter will assess and repair your IT equipment onsite whenever possible. Alternatively, if required, we can take your computer to our home workshop in Redcliffe for more extensive repairs. We understand the value of convenience and strive to make the process as seamless as possible.
Full Service
Our Full Service package is designed to breathe new life into your sluggish or slow computer. Peter will improve your computer's speed and efficiency by removing viruses, malware, and unwanted software, while ensuring your operating system is up-to-date and secure. This comprehensive service includes a "health check" to diagnose and repair any issues, as well as advising on virus and malware protection.
Virus and Malware Removal
Our Virus and Malware Removal service aims to detect, diagnose, and remove rogue programs that can harm your computer, programs, and personal data. Peter will provide expert advice on how to maintain system security, protect your devices from threats, and prevent future issues.
Network Setup and Troubleshooting
When it comes to setting up and managing your home or small business network, Peter is more than happy to assist. He can configure wired or wireless networks, add and share devices, and diagnose and faultfind any connection issues.
Hardware Upgrades
Our Hardware Upgrades service allows you to improve your computer's performance with a memory, hard drive, solid state drive (SSD), or graphics card upgrade. Peter can also replace faulty components, such as motherboards, optical drives, keyboards, power jacks, touchpads, and other hardware peripherals.
Computer and Hardware Set Up
For new computer purchases or setup of existing devices, Peter can help with the installation of operating systems, software, and drivers. He can also configure email accounts, printers, scanners, and other hardware peripherals.
Email Support
We offer specialized email support, including configuration, connection problems, and any other issues. Peter is experienced in resolving email-related issues to get you back up and running seamlessly.
Overall Impression
The reviews for Phoenix Computer Support, led by Peter, are overwhelmingly positive, with all authors giving a 5-star rating.
Customer Service
The reviewers have praised Peter's excellent professional service, with comments like "extremely knowledgeable", "great professional service", and "superb customer service". Peter is described as able to explain technical issues in an easy-to-understand manner, and his communication style is appreciated.
Advice and Expertise
The reviewers have praised Peter's technical expertise, with comments like "able to fix my email issues", "providing great advice", and "highly professional response". Peter's ability to diagnose and resolve complex technical issues is highly valued.
Value for Money
The reviewers have also praised Peter's reasonable rates, with comments like "very well priced" and "great value for money". The authors feel that Peter's services are worth the investment.
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