Experience the warmth of excellence
My Fireplace Australia is a leading distributor of residential heating appliances, specializing in wood and wood pellet fueled heaters. Our commitment to providing the highest value to Australian homeowners has earned us a reputation for excellence in the industry.
Our Story
With over 30 years of experience in the wood heating industry, we have developed a deep understanding of our customers' needs and expectations. Our expertise has allowed us to curate a selection of the finest Canadian brands, including Osburn, Enerzone, Ecomaxx, and Drolet, ensuring that our customers have access to the most efficient and high-performance wood-heating products on the market.
Our Services
At My Fireplace Australia, we pride ourselves on offering a comprehensive range of services to ensure our customers have a seamless and enjoyable experience. From our extensive showroom in Pakenham, Victoria, to our nationwide network of dealers, re-sellers, and maintenance technicians, we have got you covered. We ship across Australia, with over 80 depot locations to choose from, ensuring fast and convenient delivery. Our team of experts is always available to provide honest and reliable advice, ensuring that you find the perfect heater for your needs.
Our Philosophy
At My Fireplace Australia, we are dedicated to providing the highest value to our customers. We understand the importance of efficient and reliable heating solutions, and we strive to deliver exceptional products and services that meet the highest standards. Our commitment to excellence is evident in our 15-year warranty on all our heating products, and our dedication to continuous improvement through research and development.
Why Choose Us
At My Fireplace Australia, we offer a unique combination of quality products, exceptional customer service, and expertise that is unmatched in the industry. Our customers can trust that they are getting the best value for their money, with access to top-rated brands, expert advice, and convenient shipping options. Whether you're a homeowner, installer, or maintenance professional, we have the products and expertise to meet your needs.
Overall Customer Satisfaction
The customers who reviewed My Fireplace Australia were extremely satisfied with the service and products they received. There were no major complaints, and most customers praised the knowledgeable staff, excellent customer service, and high-quality products.
Product Knowledge and Service
The sales staff at My Fireplace Australia, particularly Rod and Jess, received high praise for their knowledge and helpfulness. Customers appreciated the expert advice they received when selecting the right products and dealing with issues. The staff were described as "extremely knowledgeable", "customer-focused", and "pleasure to liaise with".
Delivery and Communication
The delivery of products was prompt and efficient. Some customers received their orders quickly, even when ordered over long distances. Communication with the staff was also easy and hassle-free.
Heater Performance
Many customers reported excellent performance from their heaters, with some mentioning that they were "awesome", "quiet", and "ran great". Some customers also mentioned that their heaters had improved air quality and reduced dust levels.
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