Empowering Businesses to Focus on What Matters Most
We're a passionate team of cycling enthusiasts dedicated to empowering people of all ages and abilities to explore the world on two wheels. We believe cycling is more than just transportation - it's an adventure, a sense of freedom, and an opportunity to connect with nature.
Our Mission
Our mission is to provide Australians with access to quality bikes, gear, and resources, fostering a thriving cycling community. We stock a wide range of bikes for every type of rider, from leisurely cruisers to high-performance electric bikes. We also offer a comprehensive selection of accessories, from helmets and pads to lights and locks.
1. Bike Sales and Repairs
- Experienced technicians are available to assist you in choosing the right bike and gear.
- Comprehensive repairs and maintenance services to keep your bike running smoothly.
- Convenient online booking system for your convenience.
2. Bike Hire & Rentals
- Rent a bike for a day or a weekend to explore your surroundings.
- Perfect for tourists and locals looking for a fun and affordable way to get around.
3. Cycling Education & Events
- Regular workshops and clinics to help you improve your riding skills and knowledge.
- Participation in local cycling events and charity rides.
4. Online Store
- Shop online 24/7 for bikes, gear, and accessories from the comfort of your home.
- Convenient payment options and secure shipping.
5. Community Involvement
- Active supporter of local cycling clubs and initiatives.
- Partnering with community organizations to promote cycling safety and accessibility.
Our Values
- Passion: We are driven by our love for cycling and a desire to share that passion with others.
- Integrity: We are committed to honesty, transparency, and providing exceptional customer service.
- Community: We believe in supporting and fostering a strong cycling community.
- Sustainability: We are committed to responsible environmental practices and supporting sustainable cycling initiatives.
- Fun: We believe cycling should be enjoyable, accessible, and inclusive for everyone.
Customer Feedback Overview
Our analysis of customer feedback reveals mixed sentiments towards Progear bikes. While some customers are pleased with their purchases, others have reported issues with the quality and durability of the bikes, as well as dissatisfaction with the customer service and warranty process.
Positive Feedback
Customers who were happy with their purchases highlighted the value for money, reliability, and quality of the bikes, particularly the e-shock model. Some also appreciated the quick delivery and customer service provided by Progear.
Negative Feedback
On the other hand, customers who were not satisfied with their experience mentioned several issues, including poor quality and durability of the bikes, difficulties with the warranty process, and dissatisfaction with the customer service. Some also reported problems with the assembly and installation of parts, as well as receiving incorrect or damaged items.
Common Issues
Common issues reported by customers include the crank arms breaking, poor quality of certain parts, and difficulties with the warranty process. Some customers also mentioned issues with the assembly and installation of parts, as well as receiving incorrect or damaged items.
Suggestions for Improvement
To improve customer satisfaction, Progear could focus on enhancing the quality and durability of their bikes, streamlining the warranty process, and providing better customer service. Additionally, ensuring that all parts are correctly assembled and installed before shipping could help reduce customer complaints.
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