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At Tic Tag Systems, we're proud to be one of the leading electrical and solar power system providers in Port Hedland and the greater Pilbara region of Western Australia. Since 2008, we've been dedicated to delivering exceptional electrical contracting services, electrical supervision, and project management to mine sites, villages, and staff housing portfolios.
Our Services
We offer a comprehensive range of services designed to cater to the unique needs of our clients. Our team of qualified and experienced electricians provides expert solutions in electrical maintenance, solar power systems, air conditioning maintenance, and refrigeration maintenance and installation. We also specialize in statutory compliance, campaign maintenance, and preventative maintenance services for mine sites, accommodation camps, and offshore oil and gas projects.
Our services include electrical commissioning, electrical audits and inspections, RCD testing, and fabrication, signs and labels. We're committed to ensuring that our clients' sites are safe and compliant with relevant Mines Safety Acts, Australian Standards, and OSH regulations. Our focus on quality control, statutory compliance, and maintenance services sets us apart from the competition.
Our Expertise
With years of experience in the industry, our team has developed a deep understanding of the unique challenges faced by mine sites, villages, and staff housing portfolios. We've honed our expertise in electrical supervision and project management, electrical maintenance, and solar power systems to provide unparalleled service delivery and technical expertise. Our professionalism is unmatched in an industry where these services play a crucial role in preventing breakdowns, downtime, loss of production, and LTI's.
Our Commitment
At Tic Tag Systems, we're committed to taking the hassle and mismanagement out of site statutory compliance, campaign maintenance, and preventative maintenance. We strive to provide an unmatched quality of service in this specialized maintenance field. Our goal is to help our clients reduce stress and hassle, improve site productivity, and ensure a safe and compliant work environment.
Summary of Reviews
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The overall sentiment from the reviews is negative, with customers expressing dissatisfaction with the product and customer service. The Tifiz GPS tracking device has been criticized for its inability to provide accurate location information, often showing outdated positions or failing to alert users when their vehicle leaves a designated area. Some customers have also experienced difficulties with the website and app, such as issues with password renewal and connectivity.
Customer Service Concerns
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A common theme among the reviews is the poor customer service provided by Tifiz. Many customers have reported long wait times for assistance, unhelpful responses, and a general lack of support. One customer mentioned having to make multiple calls and still not receiving a callback, while another was told to purchase a more expensive model for better service.
Product Issues
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The Tifiz GPS tracking device has been criticized for its inconsistent performance. One reviewer mentioned that the beacon would often show their vehicle's location as being two days old, and it would not react when the vehicle left the designated security perimeter. Another customer reported that the tracker would randomly show their vehicle as moving when it was stationary.
Website Issues
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The Tifiz website has also been criticized for its poor performance. One customer mentioned that it took two whole days to renew their password, which made it difficult to use the service. Another reviewer noted that the site would often not load properly.
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