Business Details
22 Years
experience
Your Trusted Insurance Broker in Erina, NSW
Affinity Insurance Services was established in 2004 as a family-owned business in the Illawarra region of NSW. We specialise in providing tailored general insurance solutions for businesses across Australia, with a focus on understanding unique risk profiles and budget requirements. As a Corporate Authorised Representative of All Risk Protection Pty Ltd, we leverage membership in the Steadfast Group to access over 120 insurance providers, including major brands like CGU, QBE, and Allianz. Our team has earned multiple industry awards for excellence, including the National Norm Dyer Award for Young Insurance Broker of the Year.We operate independently of insurers, prioritising client interests by offering multiple quotations and expert policy recommendations. With offices on the Central Coast and the ability to meet clients onsite or virtually, we combine local service with national-scale resources. Our commitment to transparency includes no hidden fees, with all broker fees included in quoted premiums. We maintain authoritativeness through continuous policy reviews and market comparisons at renewal periods.
Services
Business Insurance
Transport Insurance
Strata Insurance
Farm Insurance
Professional Indemnity
Details
- Year established: 2004
Highlights and features
- 20+ years of combined experience in general insurance broking
- Access to over 120 insurance providers through Steadfast Group membership
- Client-focused approach with no hidden fees or insurer commissions
- Award-winning team with multiple industry accolades since 2008
- Backed by Australasia's largest general insurance broker network
Associations and certifications
- NIBA
- Steadfast Group
Services
Business Insurance
Comprehensive business insurance solutions combining property damage, business interruption, liability, and specialist covers. We assess unique business risks to create tailored policies that protect against material damage, income loss, and legal liabilities. Our access to multiple insurers ensures optimal coverage for small to medium enterprises across various industries.
Professional Indemnity
Specialist professional indemnity insurance for accountants, bookkeepers, and advisors. Covers claims arising from alleged professional negligence, incorrect advice, or breach of duty. We provide policies with appropriate indemnity limits and retroactive periods, including claims-made coverage and extended reporting periods for ongoing protection.
Cyber Insurance
Cyber risk protection addressing data breaches, ransomware attacks, and business interruption from cyber incidents. Our policies cover hardware replacement, data recovery, business income loss, and liability for compromised customer data. We help businesses understand and mitigate digital risks through comprehensive coverage tailored to their specific technology dependencies.
Workers Compensation
Mandatory workers compensation insurance for employers across multiple Australian states. We provide coverage for workplace injuries and illnesses, including medical expenses and income replacement. Our services extend to compliance advice and risk management strategies to protect both employers and employees in accordance with state regulations.
Personal Accident
Personal accident and sickness insurance providing income replacement for business owners and sole traders. Covers up to 85% of ongoing income during recovery periods from insured incidents. This 24/7 coverage complements business continuation expenses policies to maintain operational stability during unexpected personal incapacitation.
People
Jacob Ross
Director
With over 15 years in insurance broking, Jacob leads strategic direction and client relationships. His expertise in commercial risk management ensures tailored insurance solutions for diverse business needs across Australia.
Matthew Denehy
Director
Specialising in business insurance solutions, Matthew brings extensive industry knowledge to client consultations. He focuses on delivering comprehensive coverage options while maintaining strong insurer relationships for competitive pricing.
Mark Hydes
Director
Mark oversees operational excellence and policy implementation. With a background in risk assessment, he ensures clients receive appropriate coverage solutions tailored to their specific industry requirements and regulatory standards.
Katie Gleeson
Snr Account Manager
Katie manages key client accounts with a focus on hospitality and small business insurance. Her detailed understanding of industry-specific risks enables effective policy recommendations and claims advocacy.
Racheal Akkari
Account Manager
Specialising in professional indemnity and cyber insurance, Racheal provides expert advice to accounting and professional services firms. She ensures clients maintain appropriate coverage for evolving liability risks.
Questions
How do you differ from direct insurers?
We work for you, not insurers, offering independent advice from 120+ providers. Our Steadfast membership provides exclusive policy options and competitive pricing unavailable through direct channels.
Why are your quotes different from insurers?
Our broker access reveals policy details and cover variations invisible in direct quotes. We compare both price and coverage quality to find optimal solutions for your specific business risks.
What payment options exist?
We offer 14-day payment terms, monthly or quarterly instalments, and premium funding options. No extra fees apply for these flexible payment arrangements.
How do you handle policy renewals?
We proactively compare market options at renewal, recommending whether to stay with current insurers or switch. Our ongoing representation includes policy adjustments and claims assistance throughout the policy term.
Can you help with existing quotes?
Yes, we'll analyse your current quotes in our comparison system, highlighting coverage differences and value propositions to help you make informed decisions, even if choosing non-Affinity policies.
What's your claims support process?
We advocate on your behalf during claims, leveraging Steadfast's insurer relationships. Our support includes documentation guidance, timeline management, and ensuring fair claim resolutions aligned with policy terms.