Trend is a leading provider of high-quality windows and doors in Australia. Established with a vision to set new standards in the industry, Trend has been delivering innovative and superior solutions to homeowners, architects, and builders for many years. Our extensive range of products includes Aneeta Sashless Windows, Awning Windows, Bi-Fold Windows, Breezway Louvre Windows, Casement Windows, Double Hung Windows, Fixed Windows, Sliding Windows, and Gas Strut Servery Windows, along with various door options.
Our commitment to quality and innovation has allowed us to create a diverse range of windows and doors that cater to different styles, preferences, and budgets. From the ultra-modern and sleek to the traditional and timeless, Trend has the perfect window or door solution to suit your unique vision.
At Trend, we understand that not everyone can visit our showroom in person, which is why we offer a virtual showroom experience to bring the Trend showroom to you. Our virtual showroom allows you to explore our range of products, see all the options, and get inspired to set your own trend.
Our Services
Trend offers a comprehensive range of services to help you find the perfect windows and doors for your home. Our services include:
- Window and Door Selection: With a vast array of window and door options, we understand that it can be overwhelming to choose the right product for your home. Our knowledgeable and experienced team is here to guide you through the selection process and ensure that you find the perfect match for your style and needs.
- Colour Range: Trend offers a wide range of colours to suit any home design or style. From classic and neutral tones to bold and vibrant shades, you can rest assured that we have the perfect colour to complement your home's aesthetic.
- Glazing Options: Our glazing options provide an added layer of functionality and design to your windows. From enhancing energy efficiency to providing acoustic insulation, our glazing options offer a versatile solution to meet your needs.
- Hardware: Our hardware options are carefully selected to complement the design of our windows and doors while providing a functional and reliable solution. Our hardware options include handles, locks, hinges, and other accessories that add the finishing touch to your windows and doors.
- Screens: Our screens are designed to provide insect protection, security, and privacy while allowing natural light and ventilation to enter your home. Our screens are available in various materials, colours, and sizes to suit your needs.
- Glazing Bars: Glazing bars are a popular feature that can elevate almost any style of building. Our glazing bars provide a touch of timelessness or an elegant replacement for large single-pane windows.
- Bushfire Ratings: Our windows and doors meet the Australian Standard's bushfire rating requirements. We offer various bushfire ratings to ensure that your home is protected in the event of a bushfire.
At Trend, we understand that every design is individual, and we strive to provide the flexibility to realise your unique vision. Whether you're building a custom home or renovating your existing home, Trend is here to help you set your own trend.
Poor Customer Experiences
Multiple customers have reported negative experiences with Trend Windows, citing issues with their products and customer service.
Product Failures
Several reviewers have reported problems with Trend Windows' products, including:
- Double glazing failures: Condensation between panes, rendering the feature useless.
- Broken panes: Receiving broken glass panels, which had to be replaced multiple times.
- Manufacturing errors: Sliding door glass shattering due to manufacturer error, with the company refusing to take responsibility.
- Adhesive residue: Receiving replacement windows with adhesive residue on the glass.
Customer Service Nightmares
Reviewers have also reported poor customer service experiences, including:
- Unresponsive and unhelpful staff: Failure to respond to emails and phone calls, or providing unhelpful solutions.
- Long wait times: Waiting for months to resolve warranty issues or receive replacement parts.
- Blaming the customer: Being told that the customer is at fault for manufacturing errors or other issues.
- Lack of professionalism: Dealing with rude and unprofessional staff, including those who make assumptions and claims without inspecting the damage.
Other Issues
Some reviewers have also reported other problems, including:
- Misleading website: The website failing to advise that Trend Windows is trade-only, leading to wasted time for homeowners.
- Poor communication: Failing to respond to emails or provide updates on warranty issues.
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