Trust us to care for your furry friends like they're our own.
At Great Western Animal Hospital, we're passionate about providing exceptional veterinary care to the pets of Pendle Hill, NSW, and surrounding areas. Since our humble beginnings in the 1960s as a one-vet practice, we've grown and modernized to become a seven-vet practice with state-of-the-art facilities and a dedicated team of animal lovers. Our mission is to enrich the lives of our patients, their owners, and each other by providing excellent medical care, client education, and building long-lasting relationships throughout your pet's entire journey.
Our Commitment to High-Quality Healthcare
We understand that your pets are an essential part of your family, and we're committed to providing them with the best possible care and attention. Our highly trained and compassionate team of veterinarians, nurses, and support staff work together to deliver exceptional and personalized care tailored to your pet's unique needs. We're dedicated to staying up-to-date with the latest advancements in veterinary medicine and surgery, ensuring that your pet receives the most modern and effective treatments available.
Our Veterinary Services
At Great Western Animal Hospital, we offer a comprehensive range of veterinary services designed to meet the diverse needs of your pet. From routine check-ups, vaccinations, and dental care to surgery, acupuncture, and behavioral management, our team of experts is dedicated to providing your pet with the highest level of care. We also offer pet boarding, cat adoption, and puppy preschool services, making us a one-stop-shop for all your pet's needs.
Our Team Values
At Great Western Animal Hospital, we pride ourselves on our Fear Free certified staff, who are committed to providing a nurturing and compassionate environment for your pet. Our team values excellence, respect, and innovation, and we strive to create a culture of trust and open communication with our clients. We're dedicated to continuous learning and improvement, ensuring that our team members participate in ongoing education and training to stay ahead of the curve in veterinary medicine.
What Sets Us Apart
What sets us apart is our commitment to delivering personalized care that meets the unique needs of your pet. Our team takes the time to listen to your concerns, answer your questions, and provide clear and concise information about your pet's health. We understand that your pet is more than just a pet - they're a beloved member of your family - and we'll treat them with the same love, care, and compassion that we would our own.
Exceptional Customer Service
The overwhelming majority of reviewers praise the excellent customer service they received from the Great Western Animal Hospital (GWAH). Many reviewers highlight the hospital's thorough and helpful approach, with staff going above and beyond to care for their pets. They appreciate the hospital's personalized touch, with attention to detail and a willingness to listen to their concerns.
Personal Touch and Caring Staff
Many reviewers commend the staff's kindness, caring, and professionalism. They note that the staff treat their pets with love and respect, providing a comfortable and reassuring environment. Several reviewers mention specific staff members, such as Dr. Matthew, Dr. Mel, and Jodie, who they praise for their exceptional care and attention.
Prompt and Effective Communication
Reviewers appreciate the hospital's prompt and effective communication, with frequent updates on their pet's condition and a willingness to address their concerns. They also mention the convenient and organized service, making it easy to book appointments and receive treatment.
Negative Experience
One reviewer, Stella Williams, shares a negative experience with the hospital, stating that they prioritize making a profit over the well-being of pets. They claim that the hospital preyed on their emotions and charged for unnecessary procedures. However, this reviewer's experience is an outlier, and the vast majority of reviewers have had positive interactions with the hospital.
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