Creating a home that's truly yours, one piece of furniture at a time.
Our Story
At McPhail's, we're passionate about helping you create a home that's truly yours. With a wide range of furniture and homewares, we're dedicated to providing you with the highest quality products to suit every style and budget. Our story began with a simple mission: to provide exceptional customer service, unbeatable prices, and a shopping experience that's both enjoyable and stress-free. Today, we're proud to be one of the leading furniture retailers in Wangaratta, Victoria, and we're committed to continuing our legacy of excellence.
Our Services
At McPhail's, we understand that buying furniture can be a daunting task. That's why we're here to help you every step of the way. From our expert sales team to our comprehensive after-care service, we're dedicated to ensuring that your shopping experience with us is nothing short of exceptional. Our services include:
- Unbeatable prices on a wide range of furniture and homewares
- Expert sales team to guide you through our extensive product range
- Comprehensive after-care service to ensure your products stay in top condition
- Buy now, pay later options to make your purchase more affordable
- Delivery and installation services to get your new products to your doorstep
- A stress-free shopping experience that's both enjoyable and relaxed
Living Room, Dining & Kitchen, Bedroom, Outdoor, Office, and Linen Solutions
At McPhail's, we've got everything you need to create a beautiful home that's truly yours. From stylish living room furniture to functional dining and kitchen solutions, we've got a wide range of products to suit every style and budget. Our bedroom range includes everything from comfortable mattresses to stylish bed frames, while our outdoor collection features durable and comfortable furniture perfect for alfresco living. For the office, we've got a range of practical and stylish furniture solutions, and for the linen lover, we've got a vast collection of soft furnishings and homewares.
What Sets Us Apart
At McPhail's, we're committed to providing our customers with an exceptional shopping experience that's both enjoyable and stress-free. Our friendly and knowledgeable sales team are always happy to help you find the perfect product, and our comprehensive after-care service ensures that your products stay in top condition. We're proud to offer unbeatable prices on a wide range of furniture and homewares, and our buy now, pay later options make it easy to afford the products you love.
Overall Positive Feedback
The majority of the reviews are positive, highlighting McPhail's comfortable and high-quality lounge, dining table, and other furniture items. Customers appreciate the excellent customer service, including quick responses to questions, and the efficient delivery process. Many reviewers mention the friendly staff and drivers, as well as the protective packaging of the items. Some customers also praise the value for money and the quality of the furniture.
Customer Service and Delivery
Many customers appreciate the quick and efficient service provided by McPhail's. They highlight the excellent communication throughout the purchasing process, including updates on delivery times and friendly interactions with staff and drivers. The protective packaging of the items is also frequently mentioned, ensuring that the furniture arrives in good condition.
Quality of Furniture
Reviewers often mention the high-quality materials and craftsmanship of McPhail's furniture. They appreciate the comfort and durability of the items, as well as the attractive designs. Some customers also mention that the furniture looks as good in person as it does on the website.
COVID-19 Concerns
One reviewer expresses concern about the lack of COVID-19 safety measures, such as staff wearing masks, during their visit to the Wangaratta store. This experience negatively impacted their perception of the business.
Disappointing Experiences
A couple of customers had less positive experiences. One reviewer was disappointed with the quality of some items, noting that they were cheaply made with veneer on top. Another customer had issues with the delivery of a sofa, including a broken corner section and difficulties with unloading the item.
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