Transforming lives through exceptional hearing care. Every day.
Mac Hearing was created out of a desire to help those affected by hearing loss, and we strive to be a partner on the journey towards better hearing. We are proud to be an independent clinic, working side-by-side with specialists to offer the best possible hearing outcomes. Our experienced crew of audiologists is dedicated to providing patient-centred care, and we are proud to be a trusted name in the hearing healthcare industry.
Our Difference
At Mac Hearing, we understand that hearing loss is a unique and personal journey. That's why we offer a continuous, whole-of-life service, with the ability to test the hearing of any individual from infants to elderly, and anyone in between. We specialize in the most complex form of hearing rehabilitation, the cochlear implant, and the Baha (bone anchored hearing aid). We also offer a range of diagnostic hearing tests and hearing aids, as well as custom earplugs and implants.
Hearing Services
At Mac Hearing, we offer a range of services to help those affected by hearing loss. Our services include:
- Paediatric Services: Hearing is such an important part of a child's development, and conducting children's hearing tests requires specialised skill and experience. Our audiologists are trained in the latest techniques for testing children's hearing, ensuring that they receive the best possible care.
- Adult Services: We offer a range of diagnostic hearing tests which are tailored to provide information to doctors, allied health professionals, teachers, employers, and yourself. Whether you are experiencing hearing loss for the first time, or have been living with hearing loss for years, we can help you find the right solution for your needs.
- Hearing Implants: Implants are different from hearing aids in that they do the work of the damaged inner ear and are a good option if you have severe hearing loss. Our audiologists are trained in the latest implant technology, ensuring that you receive the best possible care.
- Custom Earplugs: Custom earplugs are made to fit and protect your ears, and are comfortable and easy to insert and remove. They are a great option for those who are exposed to loud noises on a regular basis, such as musicians or construction workers.
- Hearing Aids: If we determine that hearing aids are required during your hearing assessment, our audiologists will explore your options with you. We offer a wide range of hearing aids to suit your needs, including behind-the-ear, in-the-ear, and completely-in-canal styles.
Government Services
You may be eligible for The Australian Government Hearing Services Program, which provides subsidised or free hearing services if you meet certain criteria. Our staff can assist you in determining if you are eligible for this program and can help you navigate the process.
The Mac Hearing Experience
At Mac Hearing, we believe that the key to the best hearing outcomes is a partnership between the patient and the audiologist. That's why we work independently and side-by-side with specialists, ensuring that you are offered the best possible hearing outcomes. When you come for your hearing appointment, you will be in the hands of one of our trained hearing care professionals who can answer any questions or concerns you may have. We understand that the process of coming to terms with hearing loss can be difficult, and we are here to support you every step of the way. Outcomes can differ depending on your level and type of hearing loss, and we will work with you to find the best solution for your needs. It's important to remember that hearing devices require maintenance, and we will be there to help you with any questions or concerns you may have.
At Mac Hearing, we are more than just a clinic. We are a partner on your journey towards better hearing.
Service Reviews
Overall Experience
The overall experience with Dr. Mo Helou at Mac Hearing was overwhelmingly positive. The staff were friendly, knowledgeable, and professional, providing a comfortable and efficient service.
Professionalism and Service Quality
Dr. Mo Helou was described as polite, kind, and attentive, with a thorough and painless ear cleaning process. The micro-suction method was efficient and quick, and the staff were knowledgeable and professional.
Discrimination Concerns
However, there was a negative review concerning discrimination against unvaccinated individuals, which was not mentioned during the booking process.
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