Brighten Up Your Life with Luminous Living
At Luminous Living, we're passionate about illuminating your life with our extensive range of lighting solutions. As a leading lighting store in Sydney, we pride ourselves on providing exceptional customer service, expert advice, and a vast selection of high-quality lighting products to suit any style or budget.
Our Story
Our journey began with a simple yet profound idea: to bring people and light together. We believe that lighting has the power to transform a space, evoke emotions, and enhance our daily lives. With this philosophy at the heart of everything we do, we've curated a collection of lighting fixtures that not only brighten up a room but also tell a story. From sleek and modern designs to classic and vintage pieces, our lighting solutions are designed to inspire and delight.
Our Services
At Luminous Living, we offer a comprehensive range of services to cater to your every lighting need. Whether you're a homeowner, builder, architect, or interior designer, our team of expert consultants is dedicated to providing personalized assistance to help you find the perfect lighting solution for your project. Our services include:
- Lighting design and consultation
- Product selection and supply
- Installation and maintenance
- Energy-efficient solutions
- Custom and bespoke lighting designs
Why Choose Us
What sets us apart is our unwavering commitment to quality, sustainability, and customer satisfaction. We're not just a lighting store - we're a community of passionate individuals who believe in the transformative power of light. We're dedicated to staying at the forefront of the latest lighting trends and technologies, ensuring that our customers receive the best possible solutions for their needs.
Negative Experiences
The majority of the reviews for Ecolight are overwhelmingly negative, with customers expressing frustration and disappointment with the company's service and products.
Several reviews highlight the company's poor customer service, with long wait times and unreturned phone calls. Additionally, there are reports of faulty products, including hot water units that stop working after a short period of time.
Some customers have also had difficulties scheduling repairs, with promises of "soon" or "tomorrow" being broken repeatedly. In one case, a customer was told to open the unit themselves while it was still live, putting themselves and others at risk.
Warranty issues are also a concern, with one reviewer finding out that their unit was not covered by warranty because of "ant infestation".
Furthermore, the company's communication with customers is also subpar, with some customers receiving cancelled appointments without notice or being told that their product is no longer available.
Positive Experiences
While the majority of reviews are negative, there are a few reviewers who have had positive experiences with Ecolight.
One reviewer praised the company's enthusiasm and efficiency during the installation of their hot water unit, saying it was installed quickly and professionally.
Another reviewer appreciated the company's friendly and efficient installers, saying they were "very happy" with the upgrade.
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