Our Journey
Downs Heating emerged in 1980 as a family-run business in Warwick, Queensland. Armed with a commitment to exceptional service, quality products, and reasonable pricing, we set out to empower locals with reliable home heating and hot water solutions. Over the years, we've expanded our reach across Australia and beyond, serving customers in New Zealand, Germany, USA, UK, and Denmark. While our business has grown, our core values remain deeply rooted in community, integrity, and customer satisfaction.
Our Expertise
At Downs Heating, we offer a diverse range of services and products to meet your home comfort and sustainability needs.
Heating & Hot Water
- Comprehensive range of wood heaters, gas heaters, and hot water systems from leading brands.
- Installation, maintenance, and repair services for all heating and hot water systems.
- Detailed information and helpful guides to help you choose the right solution for your home.
Camping & Outdoor
- Wide selection of camping equipment, including swags, camping gear, lighting, sleeping systems, and cooking essentials.
- Expertise in advising on camping gear and planning your next outdoor adventure.
Air Conditioning
- Sales and installation of portable, split system, whole house, and commercial air conditioning units.
- Professional consultation and advice on choosing the ideal air conditioning solution for your home.
Our Commitment
Downs Heating is dedicated to:
- Providing honest and friendly customer service.
- Offering quality products at competitive prices.
- Delivering reliable installations, repairs, and maintenance services.
- Maintaining open communication and clear expectations.
Beyond the Sale
Our focus goes beyond just selling products. We take pride in offering:
- Free delivery on LPG in Warwick, Allora, Killarney, Maryvale and surrounding areas.
- Comprehensive showrooms where you can explore our wide range of wood heaters.
- Detailed product information and guides to empower you to make informed decisions.
- Exceptional after-sales support to ensure your complete satisfaction.
Customer Experiences with Downs Heating and Cooling
Positive Experiences
- Gerard Roffey had a great experience with the store, praising the affordable gas bottle refill and the helpful staff who found a compatible DC plug for his OzTrail fridge/freezer.
- Helen Thomson appreciated the excellent service from Kim, who went above and beyond to help her find a new baffle plate for her old wood heater.
- Athina Raftopoulos was impressed with the helpful lady who assisted her in finding spare parts for her old Coonara Heater, and the quick and secure delivery of the order.
- Steve Carmody commended the excellent customer service and quality part he received for his "Tilefire" heater, with staff member Kim going the extra mile to ensure the correct part was sent.
Negative Experiences
- Jennifer Miles was disappointed with the no-refund policy, even when she realized one of the heater wicks she ordered was leaking fuel and she wanted to cancel the order.
- Shirl K. was unhappy with the broken weld on the metal frame she received, and the inconvenience of having to return it for assessment and potentially receiving a replacement.
- Roger Ryan was frustrated with the poor customer service he received when he tried to exchange an item due to his own error, and was refused even when he offered a $50 credit.
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