Business Details
34 Years
experience
Emergency
services
Trusted Appliance & Electrical Repair Services in Toowoomba
Established in 1992 by John and Julie Dowton, our business began as a small home office operation and has grown into one of Toowoombas leading electrical contractors and appliance repair providers. Specializing in both domestic and commercial electrical installations and maintenance, we have built a reputation for reliability and excellence. In 2000, we expanded our capabilities by acquiring Weeks Electrical and Weeks Element Shop, enhancing our service offerings. Our team of skilled technicians operates fully equipped, late-model vehicles maintained to ensure zero downtime, while our office staff manage scheduling efficiently to guarantee service within 24 hours of notification. We pride ourselves on maintaining a professional appearance through uniformed staff and have sustained minimal employee turnover, with most team members employed for over five years.Our spare parts division, Weeks Element Shop, stocks a comprehensive range of components for major brands, ensuring swift repairs for both household and commercial clients. We serve Toowoomba and surrounding areas, including Westbrook, Helidon, and Highfields, and have completed notable projects such as the Glen McCracken Gymnasium and Heritage Tower switchboard upgrades. Our commitment to quality is reflected in our partnerships as warranty agents for leading brands like Electrolux, LG, and Mitsubishi Electric. With a fully computerized system, we streamline warranty claims and job allocations, ensuring efficient service delivery. Our dedication to customer satisfaction and technical expertise has driven our growth, making us a trusted name in the regions electrical and appliance repair industry.
Services
Appliance Repairs
Electrical Installations
Whitegoods Repairs
Vacuum Cleaner Repairs
Electrical Maintenance
Spare Parts Supply
Commercial Electrical Projects
Switchboard Upgrades
Gymnasium Electrical Services
Domestic Electrical Work
Details
- Year established: 1992
Highlights and features
- We offer same-day service for urgent repairs.
- Our technicians use fully equipped, late-model vehicles.
- Minimal staff turnover with experienced team members.
- Authorized warranty agents for leading appliance brands.
- Comprehensive spare parts availability for quick repairs.
Services
Appliance Repairs
We repair washing machines, dishwashers, stoves, air conditioners, refrigerators, and dryers at your home. Vacuum cleaners and small appliances are fixed in our workshop. Our technicians use modern tools and genuine parts to ensure durable solutions for both domestic and commercial clients.
Electrical Installations
Our team handles electrical installations ranging from small domestic jobs to large commercial projects. Recent work includes gymnasium wiring and switchboard upgrades. We prioritize safety and efficiency, adhering to Australian standards for all new builds and renovations.
Spare Parts Supply
Weeks Element Shop provides spare parts for Electrolux, Fisher & Paykel, and other major brands. We stock common components for quick dispatch and sell maintenance products like Scalexplus, ensuring clients can preserve appliance longevity with ease.
Commercial Electrical Work
We service commercial clients including Toowoomba Grammar School and Heritage Bank. Our capabilities include large-scale maintenance, new installations, and emergency repairs. Dedicated technicians and efficient scheduling ensure minimal disruption to business operations.
Warranty Repairs
As authorized agents for brands like LG, Miele, and Panasonic, we handle in- and out-of-warranty repairs. Our online system processes claims swiftly, reducing wait times. Clients benefit from genuine parts and expertise recognized by leading manufacturers.
People
John Dowton
Founder
John co-founded The Element Shop in 1992, leveraging his electrical expertise to grow the business into a regional leader. His focus on quality service and customer satisfaction remains central to the company's ethos.
Julie Dowton
Founder
Julie co-founded the company alongside John, contributing to its strategic growth and operational excellence. Her commitment to maintaining high service standards has been instrumental in building long-term client relationships.
Questions
Do you offer same-day appliance repair services?
Yes, we prioritize urgent requests and guarantee service within 24 hours of notification, with same-day appointments available when possible.
Which areas do you service?
We cover Toowoomba and surrounding regions including Westbrook, Helidon, Highfields, and Cambooya, as well as areas between these townships.
Are you authorized warranty agents for major appliance brands?
Yes, we are warranty agents for Electrolux, Fisher & Paykel, LG, Miele, and several other leading brands.
Can you handle large commercial electrical projects?
Yes, our team completes projects ranging from small upgrades to large commercial installations, including schools and office buildings.
Do you stock spare parts for appliances?
Yes, Weeks Element Shop supplies spare parts for major brands and maintains inventory of commonly used components for quick dispatch.