Move with Confidence, Move with Us!
At Eastern Suburbs Removals, we're proud to be a family-owned and operated removalist business that has been serving the Melbourne community since 1995. Our team of friendly and professional removalists are dedicated to providing fast, reliable, and trustworthy services to make your move as stress-free as possible.
Our Services
We understand that every move is unique and requires a personalized approach. That's why we offer a range of services to cater to your specific needs. From house removals and furniture removals to office relocations and interstate removals, we've got you covered. Our team of expert piano movers can also handle the safe transportation of your precious instrument. Additionally, our professional packing service in Melbourne can help you declutter your home and pack your belongings with care. We also provide packing boxes and supplies to make the process even easier.
Our Team
Our team of removalists are highly trained and experienced professionals who are dedicated to providing exceptional customer service. We're passionate about what we do, and we take pride in our work. Our team is led by Christine, who has been in the industry for over 25 years and is committed to ensuring that every move is carried out with precision and care.
Our Mission
Our mission is to provide a reliable and trustworthy removalist service that exceeds our customers' expectations. We're committed to making your move as smooth and stress-free as possible, and we'll work closely with you to understand your unique needs and requirements. Whether you're moving locally or interstate, we'll take care of everything from packing and loading to transportation and delivery.
Our Values
At Eastern Suburbs Removals, we value our customers and are committed to providing exceptional customer service. We're a family-owned business, and we treat every customer like part of our family. We're reliable, trustworthy, and professional, and we'll always go the extra mile to ensure that you're completely satisfied with our service.
Overall Experience
Eastern Suburbs Removals have received an overwhelmingly positive response from their customers. Out of the 9 reviews provided, 8 of them gave the company a 5-star rating, praising their professionalism, friendliness, and attention to detail.
Positive Experiences
The reviews highlight the company's exceptional service, with customers mentioning that the removalists were on time, respectful, and went above and beyond to ensure their belongings were handled with care. Several reviewers noted that the team was friendly, professional, and courteous, making the moving process much less stressful. One customer even praised the owner, Simon, for his exceptional leadership and customer service.
Negative Experiences
One reviewer, Brooke Cartwright, had a highly negative experience with Eastern Suburbs Removals. She reported that the removalists were slow, did not communicate effectively, and caused significant damage to her belongings. Despite her efforts to resolve the issue, the company allegedly blamed her for the damage and harassed her to remove her review.
Communication and Service
The reviews emphasize the importance of good communication throughout the moving process. Customers appreciated the prompt response times, clear communication, and flexible approach taken by the removalists. Several reviewers mentioned that the team was professional and courteous, making them feel at ease throughout the process.
Damage and Compensation
Unfortunately, Brooke Cartwright's review highlights the importance of proper compensation and handling of damages. Her experience suggests that Eastern Suburbs Removals may have fallen short in addressing her concerns and providing adequate compensation.
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