Your Building Partner, From Design to Completion
Our Beginnings and Guiding Principles
Newcastle Permanent is a trusted financial institution with over a century of experience in supporting the local community. Founded in 1915, we have grown alongside Newcastle and the Hunter region, always striving to provide exceptional customer service and tailored financial solutions.
Our vision is to empower our customers to achieve financial wellbeing through tailored solutions and personalized guidance. We believe in:
- Supporting local communities: We proudly invest in the social and economic development of the Hunter region through partnerships with local charities and initiatives.
- Delivering exceptional customer service: We are committed to providing insightful guidance and personalized solutions to meet your individual needs.
- Transparency and accountability: We operate with the highest ethical standards and maintain open communication with our customers.
Home Loans
We offer competitive home loan packages tailored to your needs, including our exclusive Real Deal Home Loan with market-leading interest rates. We also provide specialized options for first-homebuyers, investors, and those looking to refinance.
Everyday Banking
Our comprehensive everyday banking services include current accounts, savings accounts, term deposits, and digital banking solutions. We also offer innovative tools like the Digital Wallet for seamless and convenient payments.
Personal & Business Finances
We provide a comprehensive range of personal and business finance solutions, including personal loans, credit cards, term deposits, insurance, and business financing options.
Financial Guidance & Support
Our dedicated team of professionals is ready to assist you with all your financial needs. We offer personalized financial planning, guidance on managing your finances, and support through hardship situations.
Our Commitment to You
At Newcastle Permanent, we are committed to building strong relationships with our customers. We are here to support you throughout your financial journey, providing personalized solutions, guidance, and exceptional customer service every step of the way.
Initial Impressions
The reviews for this bank vary greatly, with some customers having a positive experience and others having a negative one.
Customer Service
One customer, Mark Jackson, had an excellent experience with the customer service, praising its top-notch quality. He specifically noted that the bank has a customer window available for customers with mobility issues, complete with a seat that can be moved for wheelchair access. The entrance is also wheelchair accessible.
App and Account Management
On the other hand, Moni G. had a poor experience with the bank's app, stating that it never opens straight away and often requires multiple attempts to log in.
Comparing to Other Banks
Kelangelique Duclos, another customer, had a disastrous experience and closed their account due to finding it too difficult to deal with compared to the big banks. They returned to Westpac.
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