Flooring solutions for a lifetime of beauty and functionality
At Premium Floors, we're proud to be Australia's largest wholesale supplier of timber and timber look flooring, offering a vast range of products including laminate, hybrid, bamboo, cork, and vinyl flooring solutions. Our commitment to providing exceptional quality, innovative products, and outstanding customer service has made us a leader in the flooring industry.
Our Story
Our journey began with a passion for providing the best flooring solutions to our customers. Over the years, we've grown to become a premier wholesale distributor of flooring products, with warehouses in every capital city across Australia. Our extensive range of products has been carefully selected to cater to any taste or budget, ensuring that our customers have access to the perfect flooring solution for their specific needs.
Our Services
As a wholesale supplier, we offer a comprehensive range of services to support our customers. Our product range is designed to cater to various segments, including homeowners, designers, builders, and installers. We provide technical support, installation guidance, and maintenance and repair services to ensure that our customers have a seamless experience. Our Quick-Step Academy also offers training and certification programs for installers, empowering them to deliver exceptional results.
Our Values
At Premium Floors, we're driven by a set of core values that guide our actions and decisions. We believe in providing exceptional quality products, building strong relationships with our customers, and continuously improving our services to meet their evolving needs. Our commitment to sustainability, accessibility, and social responsibility is reflected in our business practices, ensuring that we make a positive impact on our communities.
Our Mission
Our mission is to inspire and empower our customers to create beautiful, functional, and sustainable spaces that bring people together. We strive to deliver exceptional products, services, and experiences that exceed our customers' expectations, making us the go-to partner for all their flooring needs.
Overview of Quick-Step Flooring Reviews
Negative Experiences
Many customers have reported having terrible experiences with Quick-Step flooring, citing issues with the product itself, customer service, and the company's commitment to honouring agreements.
- Faulty Products: Some reviewers have noted that the flooring boards have a design flaw, where the small tongue snaps off with minimal pressure.
- Poor Customer Service: Multiple reviewers have expressed frustration with the company's customer service, stating that they are unhelpful, rude, and unwilling to honour agreements.
- Disregard for Customer Concerns: Some reviewers feel that the company shows a complete disregard for customer concerns, with one reviewer even stating that the 25-year warranty is useless.
Positive Experiences
On the other hand, some customers have had positive experiences with Quick-Step flooring and its staff.
- Friendly and Helpful Staff: A few reviewers have praised the staff for being friendly, helpful, and going out of their way to assist with colour matching and other issues.
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