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Applied Pump Engineering, also trading as Pump Doctor, is a renowned Australian owned and operated company that has been serving the pump industry since 1976. Based in Melbourne, Australia, we have established ourselves as a dynamic and reputable company that employs the best engineers and service professionals to cater to the needs of every customer. Our expertise spans across various sectors, including construction, pharmaceutical, manufacturing, hospitality, chemical, refrigeration, water and waste water, mining, food processing, health, and many more.

Our Service - Your Success

At Pump Doctor, we are committed to delivering the highest standards of business conduct and ethics. We strive to provide uncompromised quality products, professional and efficient after-sales service, and specialized engineering solutions tailored to our customer's needs. As authorized distributors and partners of most leading globally trusted-manufactured pump brands, we can provide on-site service and spare parts as required. Our business hours are from 8.00 am to 5.00 pm Monday to Friday for sales and service inquiries, with after-hours support available for breakdowns, 24 hours a day, 7 days a week.

Products

At Pump Doctor, we have access to a wide range of pumps for various sectors, including agricultural, chemical, industrial, waste water, manufacturing, hospitality, domestic, medical, sewerage, mining, construction and many more. Our experienced sales engineers will work with you to tailor a solution from our range of manufacturers and types of pumps that suit your specific requirement or application for rotary, centrifugal, diaphragm or vacuum pumps. We have a wide range of pumps available, including Positive Displacement, Air Operated Diaphragm, Gear, Submersible, Drum, Lobe, Vane, Piston, Domestic Pressure Systems, Side Channel Blower, Horizontal Multi-stage, In-line Vertical Multi-stage, Magnetic Drive, Cantilever Lever, Heavy Duty Centrifugal, Submersible, Peristaltic, Hydraulic, Marine, Vacuum, Diaphragm, and Liquid Ring Vacuum pumps.

Our Magnetic Drive Centrifugal Pumps are ideal for chemical processing transfer, unloading, bulk storage, hydrocarbon processing/refining, sour water neutralisation, boiler house, general industry, steel finishing, pickling, etching, electroplating, high purity process, filtration, municipal wastewater/waste chemical treatment, scrubber systems, mining, leaching, biofuels, distillation, transesterification, neutralization, pulp and paper, bleaching, waste treatment, pharmaceutical, and other applications. They feature non-metallic parts, easy maintenance, and high durability. They are also compact and highly chemical resistant with zero emissions.

Our Centrifugal Pumps are suitable for hot and cold fluid transfer, cooling tower systems, air-conditioning systems, irrigation systems, pressure boosting, heating water, fire service, and other applications. They feature back pull out design, replaceable wear ring, ISO, DIN, and ANSI standards, modular design, and wide variety of seal and material configurations.

Our Slurry & Solids Process Pumps are ideal for acids, chemicals, suspended solids, abrasive products, slurries, latexes, robber compounds, asphalt, pastes, putties, and other applications. They feature run dry without damage, handle 1-1,000,000 cP, ductile iron, 316SS, alloy 20, Ni-Resist, Hastalloy B or C options, no metal to metal contact, reliable shaft sealing, built-in by-pass available, capacity up to 1,950 L/min, and pressure up to 320m.

Our Multi-stage Centrifugal Pumps are suitable for boiler feed, pressure boosting, washing systems, turf irrigation systems, reverse osmosis, hot and cold water circulation, cooling tower systems, and other applications. They feature horizontal or vertical orientation, various nozzle orientation, wide variety of seal and material configurations, capacity up to 42,000 L/min, and pressure up to 1600m.

Our Submersible Pumps are ideal for storm water drainage, septic tank drainage, trench emptying, mine dewatering, slurry and sludge

dewatering, fountain displays, and other applications. They feature fully submersible, manual and automatic operation, double mechanical seals lubricated in oil bath, various materials of construction, large solids capability, various impeller options, capacity up to 100,000 L/min, and pressure up to 170m.

Our Vertical Column/Cantilever Pumps are suitable for condensate removal, hot water sump emptying, chemical sump emptying, chemical tank circulation, suds pumping, and other applications. They feature variety of materials, solid handling, column length made to order, capacity up to 6,000 L/min, and pressure up to 150m.

Our Diaphragm Pumps are ideal for adhesives and resins, paints and inks, emulsions, trench dewatering, liquid manure, septic tank cleaning, industrial wastes, oil skimming, abattoirs and rendering, and other applications. They feature air operated double diaphragm, single diaphragm, heavy duty, sanitary, high pressure, and other options.

Reviews
Positive: The positive comments praise the company's excellent service, quality pumps, and cost-effectiveness.
Negative: The negative comments criticize the company's high prices, rude staff, and poor communication.

Company Performance

The reviews suggest that the company's performance is inconsistent, with some customers having a positive experience and others having a negative one.

Prices and Cost-Effectiveness

The prices quoted by the company seem to be a concern for some customers. One reviewer was quoted $1800 to fix a pump, which they felt was excessive, and ended up buying a new one for $400 instead. On the other hand, another reviewer was satisfied with the cost-effectiveness of the company's services, stating that they "saved me an arm and a leg".

Customer Service

Customer service is another area where the company's performance varies. One reviewer had a negative experience with rude people who never returned their calls. In contrast, other reviewers praised the excellent service they received, with one reviewer stating that the staff went "above and beyond" to design and supply a great pump system.

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