Exceeding Expectations, One Roof at a Time
About Us
Fork Force proudly stands as a leading provider of forklifts in Australia, serving businesses of all sizes for over 25 years. As an independently owned and operated dealership, we're dedicated to delivering exceptional customer service, competitive pricing, and an extensive range of new and used forklifts to meet your needs.
Wide Range of Forklifts
Our diverse fleet encompasses all imaginable needs, featuring:
- New & Used Forklifts: Petrol, diesel, LPG, and lithium battery electric options across various lift capacities, heights, and mast configurations.
- Leading Brands: We proudly represent renowned brands like Enforcer (exclusively distributed in Australia), UniCarriers, Yale, Hyster, and others.
- Hire & Rental Solutions: Flexible options like rent-to-own and short/long-term hire are available to cater to diverse business needs.
Expertise & Service
Beyond just selling forklifts, we're your trusted partner for:
- Forklift Repair & Servicing: State-of-the-art workshops and mobile service vans ensure prompt and efficient repairs across all brands and models.
- Parts & Attachments: Genuine parts and a wide array of attachments are available to enhance your forklift's performance and versatility.
- Experienced Team: Our dedicated team of professionals is committed to understanding your unique needs and offering tailored solutions.
Customer Commitment
We take pride in exceeding customer expectations with:
- Competitive pricing
- Transparent communication
- Responsive technical assistance
- Extensive industry knowledge
We're proud to have served over 24,000 customers across Australia, and look forward to helping you find the right forklift solution for your business.
Overview
Fork Force, a forklift and equipment supplier, has received mixed reviews from customers. Some have praised their excellent customer service, responsive after-sales service, and helpful sales team, while others have had negative experiences with delays, poor quality products, and poor repair services.
Pros
- Customer service is good, with prompt responses to inquiries and helpful staff.
- After-sales service is excellent, with quick turnaround times for repairs and maintenance.
- Sales team is knowledgeable and helpful in finding the right equipment at the right price.
Cons
- Delayed delivery of parts, leaving customers without working equipment for extended periods.
- Poor quality products, such as the walkie stacker, which caused more problems than they were worth.
- Unresponsive or unhelpful staff, leading to frustration and dissatisfaction.
Conclusion
Fork Force has room for improvement in terms of delivery times and the quality of their products. However, their customer service and after-sales service are strengths that are worth highlighting.
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