Creating a really moving experience!
At Monash Self Storage, we pride ourselves on being a family-owned and operated business, dedicated to providing personalized storage solutions to individuals, families, and businesses in the Notting Hill and Brunswick areas. Our story began in 2002, when we first opened our doors in Notting Hill, and later expanded to Brunswick in 2007. As proud members of the Self Storage Association of Australasia, we strive to create a seamless and stress-free moving experience for our customers.
Our Services
Our state-of-the-art storage facilities offer a range of services designed to cater to diverse needs. We understand that every individual and business is unique, and that's why we provide customized storage solutions tailored to meet specific requirements. Our services include:
- Secure and convenient storage units, ranging from small to large, to accommodate various storage needs
- On-site management and 24/7 security to ensure the safety of your belongings
- Receive and dispatch services for added convenience
- Packing supplies, including boxes, tapes, and bubble wrap, available for purchase
- Complimentary plant care services for customers
- Van hire and removalist referrals for a hassle-free move
- Competitive rates and special deals for new customers
Our Commitment
At Monash Self Storage, we are committed to providing exceptional customer service, ensuring that every interaction with our team is a positive and memorable one. We believe in building long-term relationships with our customers, and we strive to create a welcoming and supportive community. As proud supporters of local communities, we are involved with several charitable organizations, including the Mt Waverley Lions Club, Brunswick JNR Football Club, Royal Children's Hospital, and St Johns Ambulance Services.
Our Values
Our core values are centered around kindness, respect, and a passion for delivering exceptional customer experiences. We believe in going the extra mile to ensure that our customers feel valued and supported throughout their storage journey. Our team is dedicated to providing a personalized and caring approach, ensuring that every customer feels like part of the Monash Self Storage family.
Overall Experience
The reviews for Monash Self Storage are overwhelmingly positive, with all but one reviewer giving a perfect 5-star rating. The reviewers praise the storage facility for being clean, secure, and well-maintained. They also highlight the friendly and helpful staff, who go above and beyond to make the storage experience smooth and stress-free.
Facilities and Services
The storage units are described as tidy, clean, and secure, with ample parking and trolleys available for loading and unloading items. The review highlights the facility's cleanliness and maintenance, with some reviewers mentioning that their units were well-maintained and clean. The staff are praised for being responsive, friendly, and supportive, with some reviewers mentioning that they were willing to help with enquiries and even watered plants while the reviewer searched for a rental. Some reviewers also mention that the facility has shared trolleys and equipment available, making moving and storing easier.
Staff and Service
The staff at Monash Self Storage are praised for their exceptional service, with reviewers highlighting their friendliness, helpfulness, and responsiveness. Some reviewers mention that the staff went above and beyond to help them, such as providing information on selecting boxes for their move and putting them in touch with a recommended removalist.
Convenience and Value
Reviewers praise the convenience and value of using Monash Self Storage, with some mentioning that they were able to access their units at convenient hours and that the prices were reasonable compared to other companies.
Negative Review
One reviewer, Lisa Claiborne, gives a 3-star rating, citing limited opening hours and an aggressive email when their monthly payment was slightly overdue. They mention that they were shocked by the email and that it left a bad feeling, which made them unsure if they would use the facility again.
Be the first to review Monash Self Storage.
Write a Review
