Exceptional Service, Every Time
At Statewide Cleaning Supplies, we take pride in our 45 years of professional expertise in the commercial cleaning and property management industries. Our mission is to provide quality and innovative products, combined with value-added services and systems that continually exceed our customers' expectations. With a commitment to exceptional customer service, we strive to provide outstanding support for all your cleaning supply needs.
Our History
Since 1973, Statewide Cleaning Supplies has been a family-owned and operated business, providing high-quality cleaning products to customers in Western Australia. Our journey began with the idea of supplying polishing machines to the contract cleaning industry, but soon expanded to include a wide range of associated products. Over the years, we have grown and adapted to meet the changing needs of our customers, relocating to larger premises and investing in modern systems and technology.
Our Team
At Statewide Cleaning Supplies, our team is dedicated to providing exceptional customer service and support. With a focus on placing the customer's needs first, we strive to build strong relationships and provide solutions that meet their unique requirements. Our staff is knowledgeable and experienced, with a deep understanding of the commercial cleaning and property management industries.
Our Services
We offer a wide range of services designed to support our customers' cleaning operations. From product recommendations and problem-solving solutions to efficient delivery and logistics management, we are committed to helping our customers save time and money. With a vast fleet of delivery vehicles and a sophisticated ordering system, we ensure that our customers receive their orders promptly and efficiently.
Our Values
At Statewide Cleaning Supplies, we value our customers above all else. We believe in providing exceptional service, building strong relationships, and exceeding our customers' expectations. We are committed to continually improving our products and services, investing in our staff and systems, and supporting the local community.
Customer Service and Product Range
The store offers a vast range of cleaning products and generally has good customer service. Employees like Jason are often praised for their helpfulness and commitment to customer satisfaction.
Negative Experiences
However, there have been several negative experiences reported by customers. Some staff members have been accused of being rude, racist, and lacking in customer service. This has led to customers deciding not to return and to recommend others against visiting the store.
Complaints about Specific Staff Members
Particular staff members, such as Jayson, have received negative reviews due to their ignorance and lack of customer service. There have also been allegations of this staff member being proud and rude to customers. Similarly, the brunette lady without glasses has been criticized for her mean attitude and unhelpful service.
Complaints about Company Practices
The company has been accused of red flagging customer reviews, with many one and two-star reviews being followed by a surge of five-star reviews praising specific staff members. This has led to suspicion that the company is manipulating reviews.
Parking Issues
Additionally, there have been issues with company drivers parking their vans illegally in customers' driveways, causing inconvenience and frustration.
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