Team Towing is an Australian-owned company proudly serving the Gold Coast and surrounding areas in Queensland. Established in 2007, we have established ourselves as a reliable and ethical transport solution for all your towing needs.
Our Passion
Our dedicated team is passionate about providing exceptional customer service and ensuring a smooth and efficient experience every time. We understand the importance of prompt response and strive to reach clients quickly, especially in emergency situations.
Our Services
We offer a comprehensive range of towing services, including:
- Accident Service: Immediate assistance for vehicles involved in accidents, with 24/7 dispatch service.
- Tilt Tray Towing: Safe and secure transport of vehicles, machinery, equipment, and more.
- Breakdown Towing: Assistance with stalled vehicles on the road.
- Tipsy Tow Service: Safe and responsible transportation home after over indulgence.
- Collection & Delivery Service: Stress-free pick-up and delivery of vehicles, boats, and other items.
- Low Clearance Retrieval: Specialized service for extracting vehicles stuck in tight spaces.
Experience & Expertise
Our team comprises experienced and certified professionals who are well-versed in all aspects of towing and transport. We are fully insured and all of our trucks are meticulously maintained to ensure your safety and peace of mind.
Our Vision
Team Towing is committed to providing reliable, affordable, and compassionate towing services that exceed expectations. We strive to be your trusted partner in times of need, offering a helping hand with professionalism, empathy, and respect.
Overview
The reviews for Team Towing are largely positive, with many customers expressing satisfaction with the company's service. However, there are some instances of poor customer service and false advertising.
Positive Reviews
Several customers have praised the company's prompt and reliable service, with one reviewer noting that they were rescued from a breakdown on Tambourine Mountain super quickly on a Sunday. Others have commended the company's efficient and cheap towing, as well as their helpful and professional staff.
Negative Reviews
However, there are some instances of negative customer experiences. One reviewer had a frustrating experience with the company's invoicing process, which took nearly two weeks to resolve after multiple incorrect invoices. Another reviewer had a poor experience with the company's representative, who was described as rude and unwilling to negotiate a fair price.
Recent Review
One review calls out a specific staff member, Rick, for false advertising and poor behavior. The reviewer's wife purchased a car from Rick, only to discover it had significant issues that would cost thousands of dollars to fix. The reviewer also notes that Rick was hostile and threatened their wife.
Another Recent Review
Another negative review criticizes the company's pricing and customer service. The reviewer was quoted a price of $77 for a tow, but was told it would be an extra $50 because they were not within the company's local area. The reviewer found this unreasonable and felt the company was engaging in false advertising.
Conclusion
While Team Towing has a generally positive reputation, there are some instances of poor customer service and false advertising. The company should take steps to improve their invoicing process and ensure that their staff are providing fair and professional service to customers.
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