Compassionate care for a healthier community
At Bridge Street Medical Clinic, we're dedicated to providing comprehensive medical care to our patients across all phases of treatment. Our team of experienced practitioners has over 40 years of experience in industrial medicine, occupational health, and general medicine. Our priority is to provide early and effective communication between treating doctors, employers, insurance agents, return-to-work coordinators, WorkCover Authority, and union representatives.
Our Services
We offer a wide range of services, including industrial medicine, travel medicine, allied services, and general practice. Our industrial medicine services include medical assessments, occupational medicine, and onsite services. Our travel medicine services include immunity testing, preventative medications, and vaccinations. Our allied services include acupuncture, audiograms, pathology, physiotherapy, and radiology. Our general practice services include confidentiality policy, disabled access, home visits, interpreter services, making appointments, parking, personal records, recall service, repeat prescribing, and telephone calls.
Our Philosophy
Our underlying philosophy is to provide optimum treatment and services to our patients, rehabilitate injured employees at the earliest opportunity, and provide a wide range of investigative equipment and services to the highest standard. We strive to provide a minimum medical management time, allowing a rapid return of workers to the workplace.
Our History
Bridge Street Clinic was first established in 1903 and has provided medical services to industry and local residents since that time. The practice has specialized in industrial medicine for over 40 years in response to industry needs.
Overall Experience
There is a mixed bag of experiences reported by patients who have visited this surgery. While some have had positive interactions with the staff and healthcare providers, others have been frustrated with the service and infrastructure.
Helpful Staff and Care
Some patients, like Stacey Louise, have reported positive experiences with the reception staff and healthcare providers. The staff have been described as helpful and polite, and have efficiently arranged appointments and blood tests. Chris Moore also highlighted the lovely staff and easy access to the pharmacy.
Infrastructure and Service Issues
Other patients have reported various issues with the infrastructure and service. Many have struggled to make appointments over the phone, citing busy lines and limited window times. John Moody mentioned that a receptionist stopped his medication without checking if it was necessary, which he found dangerous and unprofessional. Chubby Brown and Leeja Choudhury experienced long wait times on the phone and difficulty making appointments, while Mariya J. had a horrible waiting time and received a wrong call from the surgery. Kaneezabidi Rollno was late for an appointment and had it cancelled without notice, and Phillip Hargrave had trouble with the prescription phone line and appointments phone line.
Criticisms and Suggestions
Many patients have criticized the surgery for its handling of appointments, phone lines, and customer service. Some have suggested that the surgery needs to improve its infrastructure and staffing to better serve its patients.
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