Delivering the world's safest caravan, one innovation at a time.
At AL-KO, we're passionate about providing innovative solutions for the trailer, caravan, and motorhome industry. With over 50 years of experience, we've established ourselves as a leading Australian manufacturer of trailer and caravan parts. Our commitment to quality, safety, and customer satisfaction drives us to continually develop new products and technologies that meet the evolving needs of our customers.
Our Story
Our journey began with a simple yet powerful mission: to provide Australians with reliable, high-quality trailer and caravan parts that make towing easier, safer, and more enjoyable. Over the years, we've expanded our product range to meet the growing demands of the industry, investing heavily in research and development to stay at the forefront of innovation. Today, we're proud to offer a comprehensive range of products, including axles, brake controllers, caravan body components, chassis, couplings, disc brakes, drum brakes, hubs, bearings, studs, and nuts, independent suspension systems, jockey wheels, landing legs, leaf spring suspension systems, security, stability control systems, and winches.
Our Products and Services
We understand that every customer has unique needs and requirements. That's why we offer a vast range of products and services designed to cater to different vehicle types, sizes, and applications. From Tow Assist, our innovative ABS and sway mitigation system, to Enduro X, our cutting-edge independent trailing arm suspension, we're dedicated to providing solutions that enhance towing safety, stability, and performance. Our team of experts is always available to provide guidance, support, and advice on selecting the right products for your needs.
Our Commitment to Quality and Safety
At AL-KO, we're committed to delivering products that meet the highest standards of quality and safety. We're dedicated to continuous improvement, investing in research and development to ensure our products stay ahead of the curve. Our products undergo rigorous testing and inspection to ensure they meet Australian standards and regulations. We're proud to offer warranties on our products, providing our customers with peace of mind and protection.
Join the AL-KO Community
Stay up-to-date with the latest news, product releases, and industry insights by subscribing to our mailing list. As a valued member of the AL-KO community, you'll receive exclusive content, hints, and tips for all things towing, as well as access to our latest innovations and promotions.
Product Quality and Performance
The Alko shock absorbers have been described as having quality issues, with one reviewer stating that the shock absorbers were no longer available for their van and that there was no replacement available. However, the Alko jockey wheel has received praise for its performance after the addition of grease to the top bearing. The Alko electronic stability control was also highlighted as a positive aspect, with one reviewer expressing satisfaction with the service provided by Chris Pulley, a technician from Alko.
Customer Service and Communication
Customer service has been a major issue for Alko, with multiple reviewers expressing frustration at not being able to contact the company. There have been reports of unreturned phone calls, unanswered emails, and a lack of response from the company. However, there have been a few positive experiences, such as the assistance provided by Gerhard, Chris Pulley, and Shane, who were all described as helpful and professional.
Warranty Issues and Support
Warranty issues have been a significant concern for Alko customers, with some reviewers expressing disappointment at the lack of support and communication regarding their warranty claims. One reviewer mentioned that they had to wait for seven days for a callback on a warranty issue and were left without a response. However, there have been instances where Alko has provided prompt and effective support, such as the experience with Chris Pulley.
Website Navigation and Ease of Use
One reviewer mentioned that the Alko website was hard to navigate and did not find what they were looking for, highlighting a potential issue with the website's design and user experience.
Be the first to review AL-KO International.
Write a Review
