Your Health, Your Family, Our Priority
Who We Are
Your Family Vet is a passionate team of veterinarians, nurses, and support staff dedicated to providing compassionate and comprehensive care for animals of all shapes and sizes. Founded by Lauren Monaghan and Dr. Jessica Farrow in 2021, our practice has become a trusted pillar of the Horsham community.
Our Journey
Following years of dedicated service as the Practice Manager, Lauren and Dr. Jessica recognized a vision to elevate the quality of care and establish a strong connection with clients. Their shared values of integrity, trust, honesty, respect, and outstanding service formed the cornerstone of Your Family Vet.
Our Values
At the heart of our approach lies a commitment to:
- Integrity: We uphold honest and ethical practices in every interaction.
- Trust: We build lasting relationships based on trust and open communication.
- Honesty: We provide clear and transparent information about pets' health and treatment options.
- Respect: We treat both animals and clients with dignity and compassion.
- Outstanding Service: We strive to exceed expectations and deliver exceptional client experiences.
What We Do
Our comprehensive services include:
Wellness Healthcare
- Routine vaccinations and consultations
- Parasite control management
- Pet health assessments and nutritional guidance
- Pet insurance consultations
Surgical Care
- Advanced surgical procedures for pets of all ages and breeds
- Emergency and critical care
- Advanced diagnostics and imaging
Afterhours Care
- Urgent care services for when emergencies arise outside of business hours
Additional Services
- Medication and food orders
- Medication refill requests
- Pet boarding and grooming (coming soon!)
Join Us
We are currently seeking passionate and dedicated individuals to join our growing team. Explore our Placement Opportunities section to learn more.
Horsham Family Vet Clinic Reviews
Positive Feedback
- Caring and Understanding Staff: The staff at Horsham Family Vet Clinic have been described as caring, understanding, and professional. They have been praised for their kindness and attention towards both pets and their owners.
- High-Quality Service: Many pet owners have expressed satisfaction with the service provided by the clinic, including the handling of difficult situations such as euthanising pets.
- Clean and Comfortable Facilities: The clinic's reception and waiting room have been described as clean and comfortable, contributing to a positive experience for both pets and their owners.
Negative Feedback
- Hidden Fees: Some pet owners have reported being charged unexpected fees, such as after-hours charges for daytime appointments, leading to feelings of dishonesty and frustration.
- Lack of Communication: A few reviewers have mentioned poor communication from the clinic, including not being informed about potential fees and being dismissed when expressing concerns.
- Overcharging: There have been complaints about overcharging for certain treatments and medications, leading to mistrust and suspicion between pet owners and the clinic.
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