Brewing happiness, one cup at a time.
Snooze is a beloved Australian brand empowering you to create the ultimate sleep sanctuary and stylishly furnished bedroom. We believe your bedroom should be a peaceful oasis that reflects your unique personality and fosters restful slumber.
Sleep Like a Dream
Finding the perfect mattress is crucial for a restful night's sleep. Snooze offers a diverse selection of high-quality mattresses from trusted brands like Sealy, Tempur, and Slumberland. Our friendly staff will guide you through the process of finding the perfect mattress, ensuring a perfect sleep experience.
Dreamy Bedroom Beauties
Beyond just mattresses, Snooze offers a curated collection of bedroom furniture to complete your sanctuary. Choose from timeless bed frames, elegant bed heads, and practical storage beds to create a functional and stylish sleeping space. Our five beautiful bedroom styles - Luxury, Classic, Contemporary, Natural, and Kids - provide inspiration and guidance as you craft your ideal bedroom environment.
Luxury Bedding Bliss
Snooze boasts a wealth of luxurious bedding options. Indulge in premium sheet sets, cozy pillowcases, and vibrant quilt covers. We also offer a diverse range of pillows, quilts, and protectors to enhance your bedtime comfort and style.
Our commitment
- Expert advice: Our knowledgeable staff is always ready to offer personalized guidance on choosing the perfect mattress, bedding, and furniture.
- Quality craftsmanship: We only partner with reputable brands known for their exceptional quality and craftsmanship.
- Exceptional customer service: We prioritize your satisfaction and offer a seamless shopping experience.
Discover the Snooze difference today and create a bedroom that reflects your unique style and promotes restful slumber!
Customer Service Issues
Several customers have expressed disappointment with the customer service provided by Snooze, with many reporting rude and unhelpful staff. Rusty G. Bee recounts an incident where he and his wife were treated poorly by staff at the CAIRNS store, who refused to accommodate their medical mask exemption. Jo Porter had issues with returning an item to a store, as she was unaware that some stores did not allow returns. Em Bee describes a shocking experience with a dip in her mattress and poor customer service, including being verbally abused by a staff member. Ying Yi P. reports a poor customer service experience when she tried to cancel her online order.
Product Quality Issues
Some customers have reported issues with the quality of the products. Em Bee describes a significant dip in the middle of her mattress, which developed two months after purchase. Ker S. Tin reports an issue with delivery, where the staff forgot to advise of delivery restrictions and the mattress was left at the front door.
Positive Experiences
On the other hand, some customers have reported positive experiences with Snooze. Susan Susie Bell Dickins praises the excellent customer service she received from Tracy B and later from Jack and Brendan, who helped with her mattress purchase and delivery. Sam Rundle reports a great experience with the Snooze Townsville team, who were extremely helpful in finding a bed that suited their needs and budget.
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