Design with precision, deliver with excellence
Our passion lies in empowering your home with exceptional textiles and home decor. We believe in creating a welcoming and inspiring environment through curated collections of rugs, cushions, homewares, and more.
Founded on a foundation of quality and creativity, our team meticulously sources materials from sustainable suppliers, ensuring both durability and style for your home.
What We Do
We offer a diverse range of products and services to meet your unique needs:
Rugs
- Discover a diverse selection of rugs, from classic wool designs to contemporary geometric patterns.
- Multi-buy bundles offer exceptional value and style.
- Shop by rug shape, collection, colour, or browse our curated recommendations.
Home Decor
- Elevate your home with stylish cushions, throws, candles, vases, and decorative accessories.
- Discover unique furniture pieces like accent chairs, side tables, and lighting solutions.
Custom Solutions
- Design a custom rug or cushion collection to perfectly complement your home.
- Receive a free measure and quote for shutters, veri shades, and hybrid flooring.
Our Commitment
We are dedicated to:
- Exceptional Customer Service: Responsive and personalized attention to your needs.
- Quality Products: Sustainable materials and meticulous craftsmanship.
- Accessible Prices: Competitive pricing and regular promotions.
- Sustainability: Responsible practices throughout our supply chain.
We believe in creating a seamless and enjoyable shopping experience for our valued customers.
Overall Experience
The reviews highlight the exceptional service and quality products provided by DecoRug in Pakenham. The staff, particularly Steve and Chelsea, are praised for their knowledge, support, and guidance throughout the process. The customers appreciated the simple and breezy experience, with many mentioning the team's flexibility and ability to negotiate fair compromises.
Service and Communication
The staff at DecoRug Pakenham are commended for their excellent communication, prompt follow-ups, and willingness to go the extra mile to ensure customer satisfaction. The team's friendly and professional demeanor made the entire process enjoyable and stress-free.
Product Quality
The customers are extremely happy with the quality of the products, including the carpet, vinyl floors, and floating floorboards. The products met their expectations, and some even exceeded them.
Challenges and Issues
However, a few customers experienced some challenges, including poor communication, rescheduling, and delays. One customer had a terrible experience with the installation team, citing unskilled labor and damaged property. Another customer was disappointed with the company's response to issues and lack of effort to remedy the situation.
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