Where Your Diamond Dreams Become Reality
Established over 20 years ago, Empress Diamonds has been a leading wholesaler of diamonds in Melbourne, proudly providing the finest diamonds to commemorate life's precious moments. Our family business has built a reputation for delivering exceptional quality and service, making us one of the most trusted names in the industry.
At Empress Diamonds, we are committed to helping you create your perfect ring. We understand that everyone's diamond dreams are unique, and we are here to guide you every step of the way, whether you have been dreaming of diamonds since you were young or are a complete novice when it comes to jewellery. Our experienced team of diamond experts will help you choose the perfect diamond, tailoring our approach to suit your individual needs and preferences.
Our Services
At Empress Diamonds, we offer a comprehensive range of services to help you find the perfect diamond. Our services include:
1. Diamond Consultations: Our expert diamond consultants will help you find the perfect diamond for your budget and style. We will take the time to understand your individual needs and preferences, providing personalised advice and guidance to help you make an informed decision.
2. Diamond Grading: We offer professional diamond grading services, using the latest technology and industry standards to accurately assess the quality of your diamond. Our grading reports provide a comprehensive overview of your diamond's characteristics, including its cut, colour, clarity, and carat weight.
3. Custom Jewellery Design: At Empress Diamonds, we specialise in creating custom-designed jewellery pieces that are tailored to your individual style and preferences. Our experienced designers will work closely with you to create a unique piece that you will treasure for a lifetime.
4. Diamond Education: We believe that education is key to making an informed decision when it comes to buying diamonds. That's why we offer a range of resources and guides to help you learn more about diamonds, including our comprehensive Diamond Guide and one-on-one diamond education sessions.
5. Ethical Sourcing: At Empress Diamonds, we are committed to ethical and sustainable practices. We source our diamonds from reputable suppliers who adhere to the highest standards of ethical and environmental responsibility.
At Empress Diamonds, we are passionate about helping you find the perfect diamond. We invite you to explore our range of services and let us help you make your diamond dreams a reality.
Customer Service
The customer service at Empress Diamonds has received mixed reviews. Some customers have reported a positive experience, describing the team as "wonderful to deal with", "down to earth", and "friendly". They appreciate the lack of hard selling and the willingness to help them make an informed decision. However, one customer had a negative experience, claiming that the company was "extremely rude" and only cared about getting their money.
Quality of Diamonds and Workmanship
The quality of the diamonds and workmanship at Empress Diamonds has also received mixed reviews. Some customers have reported being extremely satisfied with the quality of their diamonds and the workmanship, describing it as "faultless" and "beautiful". However, one customer had a negative experience, claiming that the company produced "absolute garbage" and that they had to spend thousands of dollars to fix the issues with their ring.
Competitiveness and Value
Empress Diamonds has been praised for its competitive prices and value for money. Several customers have reported getting a very good price for their diamonds and jewelry, with one customer stating that they got a diamond for a price that was significantly lower than what they would have paid elsewhere.
Custom Design and Repair
The company has been praised for its custom design capabilities, with customers appreciating the ability to design their own jewelry and get a quick turnaround. Additionally, the company has been commended for its repair services, with one customer reporting that they repaired and cleaned their gold chain for a significantly lower price than what they were quoted elsewhere.
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