Business Details
Your Trusted Irish Bar in Shepparton
At The Victoria Hotel, we pride ourselves on delivering exceptional service in a safe and welcoming environment. Our commitment to responsible hospitality is reflected in our rigorous staff training programs and adherence to all regulatory standards set by the Victorian Commission for Gambling and Liquor Regulation. We actively promote responsible alcohol consumption and gambling practices, ensuring our patrons enjoy their experiences with awareness and care. Our venue is designed to foster community connections while maintaining the highest standards of safety for employees, contractors, and customers. Through initiatives like self-exclusion programs and partnerships with support organisations, we prioritise patron wellbeing.Our dedication to excellence extends to every aspect of our operations, from our award-winning hospitality to our proactive approach to risk management. With decades of collective experience in the hospitality industry, our team combines traditional charm with modern best practices. We are proud to serve Shepparton and surrounding regions, offering a space where locals and visitors alike can gather responsibly. Transparency in our operations and continuous staff development remain central to our success. By exceeding regulatory requirements, we aim to set a benchmark for responsible service in Victoria's hospitality sector.
Services
Irish Pub
Responsible Alcohol Service
Responsible Gambling
Self-Exclusion Program
YourPlay Scheme
Highlights and features
- We maintain Victorian liquor licensing compliance with trained staff
- Our venue offers certified responsible gambling practices
- We implement industry-leading self-exclusion programs
- Our team provides 24-hour support for responsible service issues
- We partner with local organisations for community safety initiatives
Services
Irish Pub
Our traditional Irish pub offers a welcoming atmosphere with premium beverages and live entertainment. We combine authentic pub culture with modern responsible service practices to ensure customer safety. Our venue provides a social hub for locals and visitors while maintaining strict compliance with all licensing regulations.
Responsible Alcohol Service
We enforce rigorous responsible service protocols including ID checks and consumption monitoring. Our staff undergo regular training to prevent over-service and underage drinking. We actively promote awareness of alcohol-related risks while maintaining a fun, controlled environment for patrons.
Responsible Gambling
Our gambling facilities operate under strict responsible gaming guidelines. We provide staff training to identify problem gambling signs and offer support resources. Our venue implements time and spending limit options to help patrons maintain control over their gaming activities.
Self-Exclusion Program
We offer a voluntary self-exclusion program for individuals seeking gambling restrictions. The program includes photo identification and venue access controls. Our staff receive training to support participants while respecting privacy and legal boundaries.
YourPlay Scheme
We participate in Victoria's YourPlay pre-commitment program. This allows patrons to set personal gambling limits across multiple venues. Our staff assist with registration and provide ongoing support for customers using this responsible gaming tool.
Questions
What responsible alcohol measures do you implement?
We enforce ID checks, staff training, and consumption monitoring to prevent underage drinking and over-service.
Do you offer gambling harm reduction programs?
Yes, we provide self-exclusion options and staff training to support responsible gambling practices.
What are your trading hours?
Our venue operates daily from 10:00 AM to 4:00 AM to accommodate various patron needs.
How do you support problem gamblers?
We partner with support organisations and offer YourPlay pre-commitment tools for gambling management.
Are your staff trained in responsible service?
All staff complete regular training in responsible alcohol service and gambling practices.
Can I set gambling limits at your venue?
Yes, we participate in Victoria's YourPlay scheme for setting time and spending limits.
