HealthSmart Pharmacy is a flourishing network of community pharmacies specifically designed to cater to the unique healthcare needs of public hospitals and their surrounding communities in Victoria. Established in 2008, we have become a trusted partner for patients, healthcare professionals, and hospitals alike.
Our Vision and Values
Our vision is to be the leading provider of community pharmacy services in public hospitals, ensuring exceptional healthcare outcomes for patients. We uphold four core values:
- Service: We prioritize exceptional customer service, going above and beyond to deliver a personalized and delightful experience.
- Competence: Our team boasts extensive knowledge and expertise in handling complex pharmaceutical situations with precision and care.
- Consistency: We are committed to providing reliable and dependable service, treating every patient with the utmost attention and respect.
- Experience: Backed by experienced pharmacists and a dedicated team of assistants, our pharmacies offer a wealth of industry knowledge and personalized care.
Our Services
HealthSmart Pharmacy offers a comprehensive range of services to meet your diverse healthcare needs. We provide:
Medication Management
- Prescription dispensing and collection
- Medication reviews and consultations
- Compounding of personalized medications
- Medication reconciliation services
Health & Wellness
- Vaccination clinics and immunisations
- Health consultations and advice
- Free blood pressure checks
- Medication adherence programs
Community Engagement
- Medication education workshops
- Pharmaceutical awareness campaigns
- Community outreach programs
State-of-the-Art Technology
- Automated dispensing robots for enhanced accuracy and efficiency
- Consulting rooms for private consultations and vaccinations
- Online booking and prescription management systems
Why Choose HealthSmart Pharmacy?
- Experienced and compassionate pharmacists who are dedicated to understanding your individual needs.
- Conveniently located pharmacies across inner Melbourne.
- Comprehensive pharmaceutical and wellness services under one roof.
- Advanced technology and equipment for accurate and efficient medication dispensing.
- Strong commitment to providing personalized and proactive healthcare.
We are more than just a pharmacy - we are partners in your healthcare journey. Come experience the HealthSmart difference today!
Customer Service
The reviews highlight a mixed bag when it comes to customer service. Some reviewers praised the staff for being friendly, empathetic, and helpful, while others had negative experiences with condescending and unempathetic staff.
Pharmacy Operations
The pharmacy's extended hours, including being open 24/7, was a major plus for many reviewers. Some reviewers also appreciated the convenient location within a cancer hospital.
Staff Performance
Several reviewers singled out specific staff members, such as Anne, Ryan, Emily, Sam, Lauren, and Amelia, for their exceptional service and kindness.
Concerns and Complaints
Some reviewers raised concerns about the staff's failure to wear masks, particularly in a cancer hospital setting where patients may have weakened immune systems. One reviewer also mentioned a poor experience with compounded capsules.
Overall Experience
The majority of reviewers had a positive experience at the pharmacy, citing helpful and friendly staff, convenient hours, and a wide range of products.
Be the first to review HealthSmart Pharmacy Melbourne.
Write a Review
