PlumbCall emerged from the need for a reliable and efficient plumbing service that prioritizes customer satisfaction. We're committed to providing locals with a positive and stress-free experience every time.
What We Do
Our highly skilled and certified plumbers are equipped to handle all your plumbing needs, both big and small. We offer comprehensive services across:
Commercial & Domestic Repairs & Maintenance
- Routine maintenance & inspections
- Emergency repairs & urgent response
- Bathroom & kitchen renovations
- Hot water system installation & repair
- Gas fitting & safety inspections
Drainage & Sewer Services
- Drain cleaning & blockage removal
- High-pressure sewer jetting & inspection
- Backflow prevention & installation
- Drainage renewal & repair
Gas Services
- Gas fitting & installation
- Safety inspections & repairs
- Gas appliance installation & maintenance
Our Commitment
At PlumbCall, we believe in:
- Promptness: We value your time and respond rapidly to your needs.
- Professionalism: Our team is experienced, courteous, and dedicated to providing a high-quality service.
- Transparency: We clearly explain the problem and provide upfront pricing before we start any work.
- Quality: We use only high-quality materials and tools for lasting solutions.
- Customer Satisfaction: Your satisfaction is our top priority. We offer a 100% Money Back Guarantee and stand behind our work.
Join the PlumbCall Community
More than just a plumbing service, we're a community of dedicated professionals. We're constantly growing and empowering our franchise network across Australia. If you're driven, passionate, and have a knack for providing exceptional customer service, we encourage you to explore our franchise opportunities.
Choose PlumbCall for
- 24/7 Emergency Response: We understand the importance of immediate assistance, which is why our service technicians are available day and night.
- Guaranteed Quality: We stand behind our work with a comprehensive Money Back Guarantee.
- Expert Expertise: Our team is licensed, insured, and highly trained to handle any plumbing situation.
- Local Support: We're proudly locally owned and operated, committed to serving our community.
Customer Service and Work Quality
Reviews indicate a positive response to the professionalism and punctuality of Plumbcall's staff, with several customers praising the friendly and polite nature of the tradesmen. The company's ability to provide quick service and resolve issues efficiently was a common theme in many reviews. For example, Andrew and Colby were described as polite, respectful young men, and Brodie was praised for his professionalism and friendly demeanor.
Prompt Response and Efficient Work
Plumbcall's quick response to emergencies was highlighted in several reviews. For instance, one customer mentioned that the company sent someone to fix a whirly gig on their roof within a short time, despite the challenge posed by the highset house. Similarly, another customer appreciated the prompt service provided by Colby, who unblocked a sewer line efficiently and with great professionalism.
Technical Competence and Problem Solving
Many customers praised Plumbcall's technical competence and ability to solve complex plumbing issues. For example, Brodie's expertise in resolving a shower tap issue that was caused by a DIY attempt was highly appreciated. Similarly, Grant Goltz Plumbing was able to identify and fix a buried drain issue that Plumbcall had missed, demonstrating their superior technical skills.
Areas for Improvement
While the majority of reviews were positive, there were a few areas identified for improvement. For instance, some customers noted that the company's staff occasionally caused major leaks into wall cavities, which led to a negative experience. In another case, the reception staff was friendly, but the company's work was not enough to make up for the incompetence of others. Additionally, one customer had a bad experience with a rude staff member who failed to address their concerns properly.
Overall
In summary, Plumbcall generally received positive feedback for their professionalism, punctuality, and technical competence. However, there were a few instances where customers experienced issues with staff causing leaks and displaying rudeness. Overall, the company seems to provide efficient and effective plumbing services, although there may be room for improvement in terms of staff training and customer service.
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