Book with confidence, travel with excitement
Bicton Travel is Australia's most awarded, independent travel agency, with over 25 years of experience in serving West Australian travellers. Our expert travel advisors are dedicated to providing you with exceptional service and the best value for your time and money, making your next trip the holiday you've always dreamed of.
Our Services
As Perth's leading travel agency, Bicton Travel specialises in luxury travel and cruise holidays. Our extensive range of services includes:
1. Flight Bookings: We offer competitive prices and expert advice on flight bookings, including the best routes, airlines, and layover options for your travel needs.
2. Hotel Reservations: With access to a vast network of accommodation providers worldwide, Bicton Travel can help you find the perfect place to stay for your dream holiday.
3. Tour Packages: Our tailored tour packages and itineraries ensure a memorable and enriching travel experience, whether you're seeking adventure, culture, or relaxation.
4. Cruise Holidays: As a leading cruise specialist, Bicton Travel offers exclusive deals and unparalleled expertise on cruise holidays, ensuring a seamless and unforgettable experience on the ocean waves.
5. Travel Insurance: Safeguard your holiday investment with our comprehensive travel insurance options, offering protection for unforeseen circumstances and emergencies.
6. Special Interest Travel: For those with specific interests, such as aviation enthusiasts, Bicton Travel offers exclusive packages and itineraries catering to your unique passions.
Why Choose Bicton Travel?
With numerous accolades and awards, including three-time AFTA Travel Agency of the Year and nine-time CLIA Cruise Agency of the Year, Bicton Travel is dedicated to maintaining the highest standards of professionalism and customer satisfaction.
As a locally based company in East Fremantle, Western Australia, Bicton Travel provides tailored and personalised service, ensuring each client receives a quality, unique booking experience and journey.
In addition, Bicton Travel is a proud member of Independent Travel Group, Virtuoso, Cruise Lines International Association (CLIA), and remains committed to ongoing Australian Federation of Travel Agents (AFTA) ATAS accreditation. This commitment ensures that each booking made with Bicton Travel is in safe and experienced hands.
Our Accolades
Over the years, Bicton Travel has achieved numerous awards and recognitions, celebrating its dedication to the travel industry and client satisfaction:
- Cruise Lines International Association (CLIA) Small Cruise Agency of the Year 2022
- Cruise Lines International Association (CLIA) Cruise Agency of the Year 2010, 2011, 2013, 2014, 2015, 2016, 2017, 2019
- Cruise Lines International Association (CLIA) Hall of Fame Inductee Carole Smethurst, Bicton Travel Managing Director 2016
- Cruise Lines International Association (CLIA) Cruise Consultant of the Year Philip Smethurst, Bicton Travel Director 2015
- National Travel Industry Awards (NTIA) Best Travel Agency Retail Single Location Winner 2014, 2015, 2016
- National Travel Industry Awards (NTIA) Best Travel Agency Retail Single Location Finalist 2012, 2017, 2018
- National Travel Industry Awards (NTIA) Best Travel Consultant Retail Winner Philip Smethurst, Bicton Travel Director 2015
- National Travel Industry Awards (NTIA) Retail Travel Agency of the Year People's Choice Award 2018, 2019
- APT Diamond Agency
Bicton Travel is a well-regarded travel agency that has consistently provided exceptional service to its clients, particularly in these challenging times.
The agency's staff, including Carole, David, Phil, Martina, Matt, and Jasmine, have been highly praised for their professionalism, attention to detail, and dedication to ensuring their clients' travel needs are met.
Despite the difficulties presented by the COVID-19 pandemic, Bicton Travel has demonstrated a strong commitment to customer satisfaction, offering assistance with cancellations, refunds, and rearrangements as required. Their efforts have been appreciated by clients who have had to navigate the complexities of travel restrictions and cancellations.
Bicton Travel's team has also been commended for their knowledge and expertise in organizing trips, both within Australia and overseas. They have been able to provide valuable advice and recommendations to clients, helping them to make the most of their travel experiences.
While the agency has received overwhelmingly positive feedback, there was one negative review from a client who had a disappointing experience with the chairs provided and an accident on the way out. However, this was an isolated incident and does not reflect the general sentiment towards Bicton Travel.
Overall, Bicton Travel has demonstrated a commitment to excellence and customer satisfaction, even in the face of adversity. Their clients have expressed gratitude for the agency's hard work and dedication, and it is clear that Bicton Travel is a trusted and reliable choice for those looking to book their next adventure.
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