Critical Air

Welcome to Critical Air, a company that has built its reputation on the foundation of delivering critical air conditioning function and reliability. Over the years, we have established a culture of providing a team that is serious, takes pride in critical function, reliability, and maintains an end-user focus. We understand that when it comes to air conditioning, downtime is not an option, and we are committed to providing a service that reflects this.

Our approach is centered around the commitment to "No Cutting Corners". We have built a culture over many years of providing a team that takes this commitment seriously and delivers function and reliability through:

• Maintaining an end-user focus: Over 90% of our combined project and maintenance turnover is direct for end-users. This enables us to understand you and your business so that it's almost like we're part of your team.
• Continuity through all phases, Installation and Maintenance: We have full continuity with the vast majority of our customer's sites providing unbroken accountability.
• Commitment to True-Cost, Standards, Communication, People, Efficiency and Improvement: Achieving customer results that reinforce the culture. We have a customer retention rate comparable to industry best.

Delivering the Best True-Cost Outcome

At Critical Air, we understand that function and reliability are critical, and all cost elements need to work together for minimum total True Cost. We are always pursuing the optimum balance between under-designing, under-maintaining, and unchecked over-design and over-maintaining, which can both lead to excessive True Cost. We can help by having the mindset and commitment to work with you, to understand all aspects of your situation, and maximise your system's financial performance. We offer energy cost minimisation, designing and implementing a preventative maintenance program that encapsulates all the elements of a high-quality maintenance program, fixed cost comprehensive maintenance options to control risk and budget fluctuations, and an overriding policy that ALL proposals, large and small, must be assessed to our clients' True Cost benefit.

Commitment to Standards

To achieve consistent function and reliability, we set Operating Standards in five areas: Safety / Compliance, Timing, Effectiveness, Documentation, and Presentation. Any consistently achieved Standard must be backed up by well-resolved and formalised processes, performance measurement and ongoing improvement. Some examples of our standards include:

• Safety / Compliance: Our OH&S system is Trades Monitor Assessed and Certified to AS4801 certification. This means peace of mind when we are working on your site.
• Timing: Critical preventative maintenance tasks are performed within specified upper and lower time interval limits. This particularly applies to condition monitoring intervals that must fit within the window between detectable failure and actual failure. This means minimal in-service disruption for you.
• Effectiveness: We use the latest technology and equipment to ensure that our maintenance and repair work is effective and long-lasting.
• Documentation: We keep detailed records of all maintenance and repair work carried out on your air conditioning systems. This helps us identify trends and potential issues before they become problems.
• Presentation: We take pride in the appearance of our work and ensure that all repairs and maintenance are carried out to a high standard of presentation.

Our Services

At Critical Air, we offer a comprehensive range of services designed to meet the needs of our clients. These services include:

• Maintenance and Repair: We offer a comprehensive maintenance and repair service for all types of air conditioning systems. Our team of fully licensed field technicians are equipped with the latest tools and technology to ensure that all repairs are carried out efficiently and effectively.
• Installation: We offer a complete installation service for new air conditioning systems. Our team of experienced technicians can handle all aspects of the installation process, from design and planning to installation and commissioning.
• Preventative Maintenance: We offer a range of preventative maintenance plans designed to keep your air conditioning systems running at peak efficiency. Our plans include regular inspections and maintenance, and are tailored to the specific needs of your business.
• Energy Efficiency: We can help you reduce your energy costs by identifying areas where energy is being wasted and implementing measures to improve energy efficiency.
• Emergency Repairs: We offer a 24/7 emergency repair service for all types of air conditioning systems. Our team of experienced technicians are on standby ready to respond to any emergency.