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A Family-Run Business Delivering Excellence in Glass & Glazing Since 2005
Heritage City Glass & Glazing is a family-owned and operated business established in 2005 by local husband-and-wife team Debbie and Warren Blanch. We bring a combined 30 years of experience to the industry, and our passion for delivering exceptional customer service is evident in our meticulous craftsmanship and unwavering reliability.
Our Commitment to Excellence
For us, excellence isn't just a word - it's our promise. We take pride in exceeding our clients' expectations by:
- Providing timely and efficient services
- Delivering impeccable results on every project
- Treating your home with respect and utmost care
- Maintaining open communication throughout the process
- Offering competitive pricing without compromising quality
Comprehensive Services for Every Need
With our vast expertise and diverse range of services, we cater to all your glass and glazing needs, including:
- A Grade Safety Glass
Secure your home or commercial property with high-quality safety glass installations and repairs.
- Coloured Glass
Add elegance and style to your space with customized glass solutions in various colours and textures.
- Leadlight Repairs
Restore the beauty and functionality of your leadlight features with our expert repairs and restoration services.
- Emergency After-Hour Repairs
No matter the time, our team is available for urgent repairs to address any broken glass emergencies.
- Custom Solutions
Working closely with our clients, we create tailored solutions that meet their unique needs and project requirements.
Our Values: Family, Integrity, and Client Satisfaction
Family is at the heart of our business. We treat every client with the utmost respect and care, building trusting relationships that last. Our integrity is paramount, and we adhere to the highest ethical standards in every aspect of our work. Client satisfaction is our ultimate reward, and we go above and beyond to ensure their complete satisfaction.
Experience the Difference with Heritage City Glass & Glazing!
Contact us today and discover the exceptional quality and personalized service that has made us a trusted name in Maryborough and the surrounding areas.
Customer Experiences with Glass Replacement Company
Quotes and Pricing
The reviews highlight concerns about the company's quotes and pricing. One customer was quoted $180 for a small window replacement, which they felt was excessive, while another customer was happy with the reasonable cost of their service.
Customer Service
Some customers had issues with the company's customer service, with one reviewer describing the representative as "rude" and "arrogant". Another customer was unhappy with the way their quote was handled, feeling that they were being overcharged and harassed.
Efficiency and Professionalism
On the other hand, some customers were very impressed with the company's efficiency and professionalism. One reviewer praised the company for their quick response and efficient service, while another appreciated their helpful and friendly approach.
Miscommunication and Expectations
There were instances of miscommunication and mismatched expectations between customers and the company. One customer felt that the company was trying to rip them off, while another reviewer commented that some people expect professional glass fitting to be as cheap as a fast food meal.
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