At North West Private Hospital, we are passionate about providing exceptional healthcare services to our patients. As part of Ramsay Health Care, we are committed to delivering high-quality medical care with compassion, empathy, and respect. Our hospital is dedicated to providing a safe and supportive environment for our patients, their families, and our staff.
Our History and Vision
North West Private Hospital has a long history of providing healthcare services to the community. Our hospital is built on a foundation of excellence, compassion, and innovation. We are committed to being at the forefront of medical technology and practices, ensuring that our patients receive the best possible care. Our vision is to be recognized as a leader in healthcare, known for our commitment to quality, safety, and patient-centered care.
Our Services
We offer a wide range of healthcare services, including Bariatric Weight Loss Surgery, Cancer Care, Clinical Services, Community Information Sessions, Rehabilitation Services, Orthopaedics, Ramsay Health Plus, and Other Services. Our hospital is equipped with state-of-the-art facilities and staffed by experienced and compassionate healthcare professionals. We are dedicated to providing personalized care that meets the unique needs of each patient.
Our maternity services are designed to provide expectant mothers with a safe and supportive environment. We offer a range of services, including pre-admission, labour and birth, maternity tours, and education resources. Our obstetricians are experienced and caring professionals who are dedicated to providing exceptional care to our patients.
Our Commitment to Quality and Safety
At North West Private Hospital, we are committed to providing high-quality care that is safe, effective, and patient-centered. We have implemented various initiatives to ensure that our patients receive the best possible care, including clinical quality and safety programs, patient satisfaction surveys, and staff development programs. We are also committed to reducing our environmental impact and have set a goal to achieve Net Zero greenhouse gas emissions by 2040.
Staff and Care
The staff at North West Private Hospital received mixed reviews. Some reviewers praised the nurses for being attentive, kind, and caring, while otherscriticized them for being noisy, lacking consideration for patients' sleep, and having poor handover practices. Additionally, some young nurses were mentioned to be wearing strong perfume, which triggered nausea in patients recovering from theatre.
Facilities and Amenities
The hospital's facilities and amenities received positive reviews, with many praising the modern, clean, and comfortable rooms. The food was also commended for being excellent and available throughout the day.
Noise and Disruptions
A common complaint was the high level of noise in the hospital, particularly during handover shifts, which disrupted patients' sleep and recovery.
Standout Staff Members
Some reviewers highlighted exceptional staff members, including doctors, nurses, and midwives, who provided exceptional care and attention to their patients.
Overall Experience
Most reviewers had a positive experience at North West Private Hospital, praising the overall care, facilities, and staff. However, some criticisms were raised regarding noise, handover practices, and individual staff members' performance.
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