Adding value year after year, and partnering in our clients' success
At XL Express, we challenge the status quo and strive for innovation to deliver exceptional logistics solutions for our clients. We take pride in our ability to improve business performance through tailored logistic services, enhancing operational efficiency and promoting competitiveness in clients' markets. With over 30 years of experience in the industry, we have consistently been adding value and servicing our clients' needs on a daily basis.
Our journey began in Queensland, 1990, when XL Express started operations with a strong emphasis on delivering break-bulk road express services. Over the years, XL Express expanded its services to cover all mainland states, opened regional branches, and established an in-house IT platform. Today, we maintain an Australia-wide delivery service through our own linehaul network. In addition, we have ventured further into the logistics market and provide 3PL and 4PL services in response to evolving industry requirements.
As a privately-owned company, our core values remain strong and relevant since day one. We actively engage in conversations with clients that elevate logistics, fostering partnerships based on mutual trust and collaboration. We are committed to being a long-term supplier aligning ourselves with our clients' goals.
Our Services: Delivering Truly Seamless Logistics
At XL Express, we pride ourselves on offering a comprehensive and independent logistics network throughout Australia. Our key service offerings include:
1. Transport:
- Road Express: Comprehensive and efficient Australia-wide door-to-door road express services.
- Break-bulk: Specialised break-bulk handling capabilities.
- Home Delivery for E-commerce: Scalable home delivery solutions for e-commerce businesses.
2. 3PL Locations: Full-range logistic services for clients throughout Australia.
Why Choose XL Express?
1. Independence and experience: Combining independence and extensive experience, we can develop custom solutions that drive efficiency for your budget.
2. Operational focus: Ensuring consistency in delivery through an operational focus.
3. Informed decision-making: Timely information on relevant matters is provided to facilitate informed decision-making.
4. Management flexibility: Independence offers flexibility in management, allowing us to adapt quickly to changing circumstances.
5. Commitment to partnership: We strive to build long-term relationships as a preferred logistics partner.
6. Australia-wide coverage: Our services extend across Australia, catering to a diverse range of clients and business requirements.
Poor Customer Experience
Multiple customers have reported poor experiences with XL Express, citing issues with delivery times, customer service, and communication.
Delays and Lack of Updates
Several reviewers experienced delays in receiving their parcels, with some waiting for weeks or even months. They were often left in the dark about the status of their packages, with no updates or responses from the company.
Unhelpful Customer Service
Customers who attempted to contact XL Express's customer service team were met with unhelpful and sometimes rude responses. Some were told to contact the original vendor, while others were refused information about their packages due to company policy.
Inconsiderate Delivery Practices
Some customers reported issues with delivery practices, including drivers being abusive or throwing packages over fences. Others were forced to wait at home for deliveries that never arrived.
Lack of Accountability
Reviewers felt that XL Express was unwilling to take responsibility for their mistakes, instead shifting the blame or refusing to provide information.
Company Policies Criticized
Several customers criticized XL Express's company policies, including their refusal to allow collections from depots and their lack of communication with customers.
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