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Our Story
At Active Car and Truck Electrics, we're proud to have been serving the Coffs Harbour region for an impressive 30 years. Our team of professional technicians has been dedicated to providing top-notch auto electrical and automotive air conditioning services to our loyal customers. With a fully equipped workshop located at 19 Cook Drive, Coffs Harbour, we're perfectly positioned to cater to both large and small vehicles. Our philosophy is simple: "Our Service is to you". We're committed to delivering exceptional service, expert advice, and quality workmanship to ensure our customers are back on the road in no time.
Our Services
Our comprehensive range of services covers everything from auto electrical repairs to automotive air conditioning services. Whether you need a blown fuse replaced or an off-engine sleeper cab cooler installed, we've got you covered. Our team is skilled in diagnosing and repairing all aspects of auto electrics, including alternators, starters, batteries, and automotive wiring. We also stock a wide range of auto electrical spare parts and accessories, making us your one-stop-shop for all your auto electrical needs.
Our air conditioning services include repairing and servicing air conditioning systems, as well as providing on-site air conditioning service and repairs. We supply and install car and truck batteries, and our expert team can diagnose and repair starting and charging faults, replacing units if required. We also offer heavy vehicle breakdown services, so if your rig stops, we can come to you.
What sets us apart
At Active Car and Truck Electrics, we pride ourselves on our dedication to delivering exceptional customer service. Our team is professionally trained to ensure that you receive expert advice and quality workmanship. We understand the importance of getting back on the road quickly, which is why we offer on-site services and repairs to minimize downtime. Our extensive range of auto electrical spare parts and accessories means we can usually source what you need quickly, ensuring a prompt turnaround.
Why choose us
With 30 years of experience in the industry, you can trust that your vehicle is in safe hands with us. Our team is committed to delivering quality workmanship, expert advice, and exceptional customer service. We're passionate about what we do, and our goal is to provide a hassle-free experience that leaves you feeling confident and satisfied.
About the Business
Active Car & Truck Electrics, located in Coffs Harbour, is an auto electrician business that specializes in various car and truck electrical needs. Their team, led by Chris Edwards, offers services such as installing electric brakes, wiring up horse floats, and repairing and installing air conditioning systems. The business has received a mix of positive and negative feedback from customers, which will be discussed in the following sections.
Positive Feedback
Many customers have had positive experiences with Active Car & Truck Electrics. The staff has been described as friendly, polite, and professional. The team has been praised for their expertise, particularly in fixing complex issues with car and truck electrical systems. Customers appreciate the quick service and reasonable prices offered by the business.
One customer, Chris Knight, rated the business five stars, stating that the staff was friendly and helpful, and the prices were quite reasonable. Another customer, Mignon Buhn, gave a five-star rating and commented on the team's professionalism and dedication, saying that they "have certainly gone above and beyond."
Negative Feedback
However, some customers have had less favorable experiences with Active Car & Truck Electrics. Several customers have reported encountering rude staff, particularly Chris Edwards, the owner. Some have also experienced issues with the quality of work, including incorrectly wired electrical systems that have caused damage to their vehicles.
For example, Jeremy Clements gave a one-star rating and described the staff as rude and unprofessional. Lenny Barron also rated the business two stars, expressing dissatisfaction with the cost of the service and the quality of work. Additionally, Rod Marsh gave a one-star rating and reported that the business did substandard work and would not take responsibility for the damage caused to his car.
In conclusion, Active Car & Truck Electrics has received mixed feedback from customers. While some have had positive experiences with the business, others have encountered issues with staff behavior and the quality of work.
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