At Coastal Antique & Auction House, we specialize in the clearance and sale of all types of goods, with a particular emphasis on antiques, deceased estates, police auctions, and direct sales from the public. Our team of knowledgeable staff has an enthusiasm for antiques, arts, and pre-loved treasured items, and their accumulated knowledge will help you find the treasure or bargain you've been looking for!
Our Services
We offer a wide range of services, including:
- Auctions every Sunday starting at 10:30am
- Online live auctions streamed from our location in West Gosford
- Removalist service available for both local and interstate locations
- Delivery service available for purchased items
- Consignment services for vendors looking to sell their goods
- Pick up service available for vendors who want to sell their goods
- Viewing times available on Saturdays before the auction
Our History
At Coastal Antique & Auction House, we have a passion for providing our customers with a unique and exciting auction experience. Our team of experts has years of experience in the industry, and we take pride in our ability to provide our customers with a wide range of high-quality items at competitive prices.
Our Mission
Our mission is to provide our customers with an exceptional auction experience, while also providing our vendors with a hassle-free way to sell their goods. We strive to be the leading auction house in the region, known for our integrity, professionalism, and exceptional customer service.
Our Values
- Integrity: We operate with the highest level of integrity, ensuring that all transactions are fair and transparent.
- Professionalism: Our team of experts is dedicated to providing exceptional customer service and ensuring that all auctions are conducted in a professional and efficient manner.
- Customer satisfaction: We strive to provide our customers with an exceptional auction experience, ensuring that they leave our auctions feeling satisfied and happy with their purchases.
Staff and Customer Service
The staff at the auction house received mixed reviews. Some customers found them to be friendly and helpful, while others had negative experiences. For example, one reviewer, Annette Tavitian, praised the staff as being really friendly and helpful. On the other hand, Debra Jarman had a poor experience with a staff member who was aggressive and condescending.
Goods and Auction Experience
The variety of goods available at the auction house was appreciated by several reviewers. However, there were concerns about the accuracy of item descriptions. For instance, Rob Lofthouse bought a ping pong table that was listed as "NEW" but turned out to be used and missing vital parts. There were also complaints about the auction process, including issues with computer glitches and the lack of sorting and categorizing items properly.
Pricing and Fees
Some customers felt that the prices were reasonable and offered good value for money. However, there were also complaints about the 20% buyer's premium and the lotting fee. Michael Bradley was particularly upset about the lack of transparency regarding these fees and felt that he did not get the full value for his items.
Overall Experience
Overall, the reviews indicate that the auction house has potential but needs to address some issues, particularly in terms of customer service, item descriptions, and pricing transparency.
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