Light up your life, one candle at a time.
Welcome to our online candle and home fragrance store, where we are passionate about providing high-quality, handcrafted products that bring warmth, ambiance, and joy to your everyday life. Our business is based in Melbourne, Australia, and we take pride in being a part of the local community.
Our story began with a group of friends who shared a common love for candles and home fragrances. We found ourselves constantly searching for unique, well-designed, and long-lasting products that could enhance our living spaces. Unable to find what we were looking for, we decided to take matters into our own hands and began crafting our own candles.
Fast forward to today, and our little hobby has grown into a thriving business. We have expanded our range to include various types of candles, home fragrances, and essential oil products, all designed and created with the same passion and attention to detail that fueled our early days.
Our Services
At our core, we are a custom candle making service. We specialise in creating hand-poured soy candles in various sizes, shapes, and scents. Our soy candles are eco-friendly, non-toxic, and long-lasting, providing you with a clean and enjoyable burning experience. We offer a wide range of scents, from fruity and floral to musky and woody, ensuring there is something for everyone.
In addition to our custom candle making service, we also offer:
- Home fragrance diffusers and refills
- Essential oil bath salts
- Essential oil blends
- Essential oil pulse point roll-ons
- Essential oil soy candles
- Essential oil soy wax melts
- Glass candles
- Fragranced soy wax melts
- Soy wax melt bundle deals
- Candle holders
- Handmade pottery and planters
- Gift tags
- Room sprays
- Tealight candles
Our team of skilled artisans and fragrance experts are here to help you find the perfect products for your home or as a gift for someone special. We are continuously working on expanding our range and exploring new fragrance combinations to ensure we stay at the forefront of the home fragrance industry.
At our online store, we strive to provide excellent customer service, easy navigation, and secure payment options. We are committed to ensuring that your shopping experience is enjoyable and hassle-free. If you have any questions or need assistance, our team is always here to help.
Customer Service and Product Quality
The reviews unanimously praise the excellent customer service and high-quality products provided by Innove. Many customers have mentioned that they were impressed with the personalized touches, such as handwritten notes and packing with care, which shows that the team is dedicated to providing a wonderful experience.
Packing and Shipping
Several reviewers have complimented the efficient and well-packed shipping, with some orders arriving unexpectedly quickly. The use of bubble wrap, packing peanuts, and handwritten notes has been particularly appreciated.
Product Variety and Quality
Innove's product range has been widely praised for its variety, quality, and originality. Customers have been thrilled with the unique designs, excellent materials, and attention to detail that goes into each product.
Building a Relationship with the Business
Many customers have commented on the warm and friendly attitude of the owners, Jaq and Helen, who seem to genuinely care about their customers and take the time to respond to inquiries promptly.
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