Get the best out of your sash windows with Lock and Latch
Welcome to Lock and Latch, your one-stop-shop for all things sash windows. We are a specialist online business based in Sydney, Australia, with a physical warehouse that customers can visit by appointment. Our team is dedicated to providing personalised service, and we take great care in ensuring that your orders are packed with precision and attention to detail. If we notice any discrepancies or issues with your order, we will contact you promptly to rectify the situation. We are also here to provide advice and guidance before or after your purchase, so please don't hesitate to call us on 0425 229 090.
At Lock and Latch, we stock a wide range of sash window products, and if we don't have what you're looking for, we will do our best to source it for you. Our product range includes sash window furniture, sash add-on weights, sash cord, sash pulleys, sash lifts, sash window fasteners, casement window hardware, window locks, and draught proofing solutions.
Our Services
One of the main services we offer at Lock and Latch is draught proofing. Our DIY draught seal kits are designed to reduce draughts, noise, rattles, and energy bills, making your home more comfortable and energy-efficient. We offer two types of kits, depending on the size of your window's stop bead. Our kits are easy to install, and we provide detailed instructions to guide you through the process.
In addition to our draught proofing kits, we also offer FSC certified timber draught seal parting beads. These beads are available in various sizes and profiles, making them suitable for most sash windows. Our parting beads are made from sustainable timber and are designed to provide a neat and tidy finish to your draught proofing project.
Another service we offer is the supply of sash window furniture. We stock a wide range of sash pulleys, sash lifts, and sash window fasteners in various finishes, including polished brass, polished chrome, satin chrome, and antique brass. Our sash window furniture is of high quality and designed to last, providing reliable operation and a stylish finish to your windows.
At Lock and Latch, we also supply casement window hardware, including casement restrictors and security, casement fasteners and handles, awning and hopper windows, and window locks. Our hardware is designed to provide security and peace of mind, knowing that your windows are secure and protected.
Our Commitment to Quality and Sustainability
At Lock and Latch, we are committed to providing high-quality products that are durable, reliable, and made to last. We source our products from reputable manufacturers and suppliers, ensuring that they meet our strict quality standards.
We are also committed to sustainability and source FSC certified timber for our draught seal parting beads. The Forest Stewardship Council (FSC) is an international organization that promotes responsible forest management. By choosing FSC certified timber, we are supporting sustainable forestry practices and doing our part to protect the environment.
In conclusion, Lock and Latch is a specialist online business dedicated to providing high-quality sash window products and services. We offer a wide range of products, including draught proofing kits, sash window furniture, casement window hardware, and window locks. Our team is committed to providing personalised service, and we are here to provide advice and guidance before or after your purchase. We are also committed to quality and sustainability, sourcing our products from reputable manufacturers and suppliers and choosing FSC certified timber for our draught seal parting beads.
Summary of Customer Reviews for Lock and Latch
Customer Satisfaction
A mix of customer experiences has been reported, with some customers experiencing unreliable delivery services and others praising the excellent customer service and quality of products.
Negative Feedback
One customer, Martin Vidal, had a terrible experience with two orders, citing unreliable delivery and lack of communication from the courier services used by Lock and Latch. The parcel was not left despite having authority to do so, causing inconvenience and delay.
Positive Feedback
However, most customers had positive experiences with Lock and Latch. Several customers praised the excellent customer service, friendly staff, and high-quality products. Some customers appreciated the advice and help provided by the team, particularly with draft proofing their windows. Fast delivery and efficient communication were also highlighted as strengths of the business.
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