Clearing the way for a cleaner, healthier, and more efficient flow
Who we are
State Trustees is a trusted government agency with a long and proud history of supporting Victorians in times of need and beyond. We help people plan for the future, manage their financial and legal affairs, and deal with difficult situations.
Our story
Founded in 1874, State Trustees has been a constant presence in the lives of Victorians. Throughout our history, we've adapted and evolved to meet the changing needs of our community, providing reliable and compassionate support across diverse areas.
Our leaders
Our dedicated team of professionals is led by a passionate and experienced Chief Executive Officer, who is accountable to the Board of Management. Together, we are committed to ensuring that State Trustees delivers exceptional client experiences and makes a real difference in people's lives.
Our governance
State Trustees operates under strict governance principles, adhering to the highest standards of accountability, transparency, and ethical practice. Our Board of Management is responsible for setting strategic direction and ensuring the efficient and responsible management of our services.
What we do best
We offer a wide range of services to support individuals and families in various situations:
- Will preparation: Create a legally valid will that ensures your wishes are respected after your passing.
- Powers of Attorney: Designate someone you trust to make financial and personal decisions on your behalf if you become unable to manage them.
- Attorneyship Administration: Receive professional guidance and support to manage your financial or legal affairs when needed.
- Executor services: Delegate the management of your estate to our experienced team after your passing.
- Financial and Trust administration: We can support you in managing and protecting your assets for the future.
Our values
At State Trustees, we are guided by core values of:
- Compassion: We treat every individual with empathy, understanding, and respect.
- Integrity: We adhere to the highest ethical standards and maintain open and honest communication.
- Empowerment: We strive to empower our clients by providing clear information and personalized guidance.
- Responsiveness: We are committed to providing timely and efficient services tailored to individual needs.
Summary of Reviews
The reviews are mixed, with some customers expressing satisfaction and others expressing dissatisfaction with the services provided by State Trustees.
Satisfied Customers
Customers who were satisfied with the service praised the staff for their professionalism, kindness, and efficiency. Some mentioned that the staff were very knowledgeable and respectful, making them feel comfortable and confident in the handling of their affairs. They also appreciated the help provided during a difficult time and the ease of communication with the staff.
Dissatisfied Customers
However, several customers were unhappy with the service they received. Some complained about a lack of empathy and understanding from the staff, while others felt that they were overcharged for services. A few mentioned that they were not kept informed about the progress of their affairs and felt left in the dark. One customer even reported that their loved one was taken advantage of by a carer while under the care of State Trustees.
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