Generations of our family serving yours, since 1900.
At Dover & Sons, we're more than just a business - we're a family legacy. Established in 1900, we've been serving the rural Scenic Rim community for over 120 years, with branches located in Beaudesert and Boonah in South East Queensland. Our team, led by Murray Dover and Bob Dover, is dedicated to providing top-notch farm machinery and irrigation services to farmers across the Greater Brisbane, Ipswich, and Gold Coast regions.
Our History
Our story began with Samuel Dover, who arrived in Cooktown in 1888. He eventually settled in Boonah, where he established the Farmers' Exchange, an agency for agricultural implements, cream separators, and refrigeration plants. Over the years, our business has evolved, but our commitment to serving the rural community has remained unwavering. Today, we're proud to be a leading supplier of tractors, machinery, and irrigation solutions from respected brands like CASE IH, Kioti, Zimmatic, Polaris, Stihl, Toro, Great Plains, and Grundfos.
Our Services
At Dover & Sons, we offer a comprehensive range of services to cater to the diverse needs of farmers. Our team of experienced professionals can provide expert advice on tractors, agricultural machinery, and irrigation systems. We also offer parts and service support for all the products we sell, from chainsaws and mowers to tractors and Side by Side UTV's. Whether you're looking for new or used machinery, our knowledgeable staff is here to help you make an informed decision.
Why Choose Us
What sets us apart is our "good old country" knowledge and service. Our team is dedicated to providing personalized attention to each customer, ensuring that you receive the right solution for your unique needs. We're not just a business - we're a family you can trust. Our customers appreciate our commitment to excellence, and we've built strong relationships with them over the years.
Excellent Customer Service
The majority of customers have praised the exceptional service they received from the team, highlighting their friendly, competent, and helpful nature. Many have commended the team for their prompt attention, with some customers being back on the road within a few hours. The staff's ability to find solutions to problems and their willingness to go the extra mile has been particularly impressive.
Positive Experiences with Specific Staff Members
Several customers have singled out individual staff members for their exceptional service, including Ben, Chris, Elsie, and Bill. These staff members have demonstrated a high level of expertise, knowledge, and customer service skills, resulting in positive outcomes for customers.
Range and Quality of Products
Customers have also praised the range and quality of products available, including machinery and equipment for various industries. The availability of specific parts and the ability to source them quickly have been particularly appreciated.
Some Negative Experiences
Unfortunately, a few customers have reported negative experiences, including poor communication, delays in receiving parts, and a lack of follow-up. In some cases, customers felt that they were not treated with respect and were left waiting for extended periods.
Areas for Improvement
To improve their service, the team could focus on enhancing their communication skills, particularly in regards to keeping customers informed about the status of their orders. They could also work on ensuring that all staff members are providing a consistent level of service, with some customers reporting varying levels of expertise and customer service.
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