A History of Expertise
Founded in 1952, Cri-Tech has been a trusted name in plumbing, refrigeration, and air conditioning for generations. With over 30 dedicated employees based in Warrnambool and servicing the South-West district of Victoria, we are proudly locally owned and operated.
Our Vision
Our vision is to be South-West Victoria's plumber of choice. We strive to deliver exceptional customer service, technical expertise, and transparent communication on every project.
Comprehensive Services
We offer a comprehensive range of services covering:
Home Plumbing
- Installation and maintenance of all aspects of home plumbing, including leaky taps, burst pipes, hot water systems, and drain cleaning.
Heating & Cooling
- Installation, maintenance, and repair of all types of heating and cooling systems, from single home units to large commercial installations.
Commercial & Construction
- Comprehensive services for commercial buildings, including plumbing design, installation, and project management.
Our Values
- Promptness: We understand the importance of timely service and respond quickly to all inquiries.
- Friendliness: Our team is dedicated to providing exceptional customer service with a smile.
- Reliability: We are committed to delivering high-quality workmanship and meeting deadlines.
Expertise and Certifications
Our team of experienced plumbers, refrigeration technicians, and heating and cooling experts are fully licensed and accredited by the Victorian Building Association and the Australian Refrigeration Council.
Beyond Expectations
We pride ourselves on our multi-disciplined approach, offering a seamless and comprehensive experience for our clients. From straightforward plumbing repairs to complex commercial projects, we are committed to delivering exceptional results every time.
Overall Experience
The reviewers have had varying experiences with Cri-tech, with some having excellent experiences and others having poor ones.
Positive Experiences
Some reviewers have praised Cri-tech for their professionalism, excellent communication, and quality work. They have mentioned that the company is easy to deal with, and the staff, including Richard and Liam, are on point with their organisation and work. They have also appreciated the company's community spirit and willingness to work with clients to find a payment solution.
Negative Experiences
On the other hand, some reviewers have had negative experiences with Cri-tech, citing high quotes, poor customer service, and a sense of being taken advantage of. They have mentioned that the company's quotes are excessive, and they have received better prices from other providers. Some have also had poor experiences with the company's phone staff, finding them to be rude and unhelpful.
Specific Complaints and Praises
Some specific complaints include the company's $1,000 callout fee for a broken toilet on a Saturday, and a quote of $640 for a 3-meter sewer pipe repair that was considered excessive. On the other hand, some reviewers have praised the company for their quick response, excellent work, and reasonable prices.
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