Let us take the risk out of renting.
At Fantasy Caravan, we're passionate about helping people experience the great outdoors in comfort and style. Our team of experts has carefully crafted a range of innovative caravans and campers that cater to diverse needs and preferences. Whether you're a seasoned adventurer or just starting your outdoor journey, we've got you covered.
Our Story
Fantasy Caravan's commitment to innovation and quality has earned us recognition in the prestigious 2024 Australia's Best Hybrids Finalist, hosted by Caravan World Magazine. This achievement is a testament to our dedication to providing customers with exceptional travel experiences. We're thrilled to have received valuable feedback and recognition from industry professionals and enthusiasts alike.
Our Services
We offer a wide range of services to ensure that our customers have a seamless and enjoyable caravanning experience. From finding the perfect caravan to suit your needs to providing expert advice and support, we're with you every step of the way. Our services include:
- A comprehensive range of caravans and campers, including small caravans, hybrid campers, family caravans, and pop-top caravans
- Personalized support and guidance to help you find the perfect caravan for your needs
- Expert advice and tips on caravanning, camping, and outdoor adventures
- Regular events and promotions to keep you informed and excited about the world of caravanning
- A comprehensive warranty program to provide you with peace of mind
Our Mission
At Fantasy Caravan, our mission is to provide our customers with exceptional products and services that exceed their expectations. We're committed to innovation, quality, and customer satisfaction, and we strive to make caravanning a accessible and enjoyable experience for everyone.
Why Choose Fantasy Caravan?
There are many reasons why Fantasy Caravan stands out from the rest. Here are just a few:
- Our commitment to innovation and quality ensures that our products are designed to meet the highest standards of excellence
- Our team of experts is dedicated to providing personalized support and guidance to ensure that you find the perfect caravan for your needs
- We offer a comprehensive range of caravans and campers to suit diverse needs and preferences
- Our customers are at the heart of everything we do, and we strive to provide exceptional customer service and support
Poor Customer Service and Warranty Issues
The majority of reviews for Fantasy Caravan are negative, with customers expressing disappointment and frustration with the company's customer service and warranty claims process. Several reviewers noted that they were happy with their caravan initially, but issues arose when they tried to have warranty claims resolved.
Scattered Damages and Unkept Promises
Several reviewers reported having their caravan damaged during the warranty repair process, with some finding damage upon return, such as bent tire carriers and dented back panels. Others reported being promised a specific timeline for repair, only to find that no one bothered to contact them or keep them updated on the status of their repair.
Long Wait Times and Unresponsive Customer Service
Several reviewers noted that they had to make repeated phone calls and send multiple emails or messages to get a response, only to be left waiting for an extended period of time. One reviewer was left without hot water for the majority of a seven-day trip due to a repair that was supposed to be completed promptly.
Mixed Experience with Physical Product
While some reviewers mentioned enjoying their caravan, others reported issues with the physical product, such as faulty appliances and leaks. One reviewer even fixed some issues themselves, leading them to question the quality of the parts used by the manufacturer.
Exceptional Customer Service
One reviewer did have a positive experience with Fantasy Caravan, noting that their warranty claim was resolved promptly and that the company's attention to customers was outstanding.
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