Delivering Certainty, One Delivery at a Time
AirRoad is a leading provider of premium services in national road express, specialised transportation, and third-party logistics. Established in 1989, our company has a proven track record of delivering high-quality services to blue-chip clients across Australia. Our commitment to excellence has earned us a reputation as a trusted partner for businesses that demand reliability, efficiency, and precision.
Our Services
At AirRoad, we offer a range of services designed to meet the unique needs of our clients. Our Express service provides fast and reliable transportation throughout Australia, with delivery in full, on time performance that our clients can depend on. Our Specialised service is dedicated to moving high-value, fragile, or sensitive items safely and securely, with a highly trained team and custom fleet. Our Logistics service seamlessly integrates transport and warehouse solutions for clients requiring management and operation of their distribution channels. Additionally, our Direct service provides a door-to-door delivery option for those who send goods occasionally.
Our Commitment to You
Our Service Promise is at the heart of everything we do. We are committed to delivering certainty in your business, providing you with peace of mind and ensuring that your goods are consistently delivered in full, on time, and undamaged. We keep communication open and honest, and our technology tools will keep you updated at every step. We define our success by yours and form close partnerships where we work together to achieve your goals.
Our Strengths
Our ability to deliver in full and on time across Australia makes us a preferred carrier. We have a superior product handling system in place, which eliminates damages and handling errors. We also maintain the highest standards of security across our network, ensuring that your goods are safe with us. Our client service is second to none, with a dedicated team that is committed to keeping communication open and honest.
Our History
With close to 30 years of experience, we have a proven track record of delivering goods from a range of industries across Australia. Our case studies demonstrate our ability to tailor solutions that meet the unique needs of our clients.
Delivery Experience
The reviews highlight the importance of delivery drivers in the overall customer experience. One reviewer praised a delivery guy for being polite, thoughtful, and considerate, despite being busy. On the other hand, another reviewer had a poor experience with a delivery driver who seemed unconcerned about the whereabouts of their package.
Customer Service
Customer service is a key aspect of Air Road Direct's business. Some reviewers appreciated the outstanding customer service, fast follow-ups, and great communication from the team. However, others had negative experiences with poor communication, unhelpful staff, and unreturned calls.
Reliability and Efficiency
The reliability and efficiency of Air Road Direct's services were praised by some reviewers, who appreciated the fast delivery times, accurate tracking, and reliable services. However, others experienced delays, damaged goods, and poor tracking updates.
Pricing and Value
Some reviewers felt that Air Road Direct's pricing was competitive and offered good value for money, especially considering the fast delivery times and reliable services. However, others felt that the prices were higher than those of other courier companies.
Overall Experience
The overall experience with Air Road Direct was overwhelmingly positive for some reviewers, who appreciated the professionalism, courtesy, and reliability of the team. However, others had negative experiences with poor communication, damaged goods, and unhelpful staff.
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