North Coast Telephone Systems (NCTS) is a trusted provider of comprehensive telecommunication solutions for small to medium-sized businesses across Northern NSW, South East Queensland, and beyond. Established in 1992, we have built a reputation for exceptional customer service, technical expertise, and competitive pricing in the industry.
Our Expertise
We offer a complete portfolio of services to meet the diverse needs of businesses in the modern landscape. Our solutions include:
Voice Solutions
- Traditional telephone systems (PABX) and Voice over IP (VOIP)
- Business phone system installations and repairs
- Mobile phone solutions tailored to your business needs
- Comprehensive voice and data packages to enhance communication efficiency
Internet Solutions
- High-speed internet connectivity, including NBN, mobile broadband, and traditional wired connections
- Dedicated internet services for mission-critical operations
- Comprehensive network management and troubleshooting
Mobile Solutions
- Diverse SIM-only mobile plans to suit your individual business requirements
- Dedicated account management and customer support
- Fleet management solutions for fleet tracking and communication
Additional Services
- Traditional hosted services
- Installation and maintenance services for various telecommunication equipment
- Phone bill management and consulting
- Wireless network solutions
What Sets Us Apart
Beyond just offering reliable technology, NCTS prioritizes:
- Local Support: We have a team of highly skilled local technicians who are familiar with the specific needs of the region.
- Real people, not automated responses: You won't encounter frustrating automated menus or distant call centres. We are committed to personalized attention and genuine customer care.
- Transparency and clarity: We explain things in clear, simple terms without technical jargon.
- Value for money: We believe in delivering comprehensive solutions without unnecessary charges or hidden fees.
Company Overview
North Coast Telephone Systems is a company that provides telephone systems and support services. The company has received mixed reviews from its clients and partners.
Positive Feedback
The company has received positive feedback from several clients and partners. They are described as being helpful, efficient, and easy to deal with. Clients appreciate the time and effort the company puts into ensuring their systems work well. The team is also commended for their ability to assist with inquiries and provide support when needed.
Negative Feedback
However, the company has also received negative feedback. Some clients have reported experiencing rude customer service, and one reviewer was hung up on by a support staff member. The company's response to this incident was also criticized, as they did not apologize or take responsibility for the behavior of their employee.
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