Store with confidence, store with us!
At All Vic Storage Solutions, we understand that every individual and business has unique storage needs. That's why we offer a comprehensive range of storage solutions to cater to your specific requirements. Our state-of-the-art facility, located just 12km from the Melbourne CBD, provides a safe and secure environment to store your valuables. With over 20 years of experience in the Self Storage industry, we have honed our skills to provide exceptional service and flexibility to our customers.
Our Services
We offer a wide range of storage solutions, including Self Storage, Mobile Storage, and Business Storage. Our Self Storage units come in various sizes, from 2m to 12.2m, and are designed to maximize convenience for our customers. We also provide custom-sized and designed storage units for unique storage needs. Additionally, we offer specialty storage options, such as wine, pallet, and document storage, ensuring that we have a solution for every type of storage requirement.
Mobile Storage
Our Mobile Storage service is designed to provide flexibility and convenience to our customers. We understand that sometimes you need storage solutions that come to you, which is why we offer mobile storage containers that can be delivered to your doorstep. Our mobile storage units are designed to accommodate your specific storage needs, and our team is always available to assist with packing, loading, and storing your belongings.
Business Storage
At All Vic Storage Solutions, we understand that businesses often require specialized storage solutions. That's why we offer business storage units that are designed to meet the unique needs of commercial clients. Whether you need to store excess stock, important documents, or equipment, our business storage units provide a secure and convenient solution.
Security and Convenience
At All Vic Storage Solutions, we take the security and safety of your belongings very seriously. Our facility is equipped with advanced security measures, including access control, CCTV cameras, night lighting, and a back-to-base alarm system. Additionally, we provide convenient services, such as a complimentary move-in trailer and a box shop, to make your storage experience as seamless as possible.
Customer Service and Punctuality
The majority of customers have reported positive experiences with All Vic Group, highlighting their great customer service, punctuality, and professionalism. For instance, Kendon Holland had a smooth and hassle-free experience with the company, appreciating the extra packaging provided to protect their spa during transit. Similarly, The Th Little Pig had a great moving experience with All Vic Group, praising their professionalism, punctuality, and quality of service. Tony Matina also appreciated the team's professionalism and safety during his COVID-19 period move.
Issues with Customer Service and Safety
However, there have been some negative experiences reported by customers. Maddy encountered a rude female staff member who was extremely unpleasant from the moment they parked their van to pick up their delivery. Ad Ross had a terrible experience with one of the staff members, who was abusive and aggressive towards him and his wife. Ross mentioned that he has video footage of the incident but is hesitant to share it due to concerns about his safety and privacy. Robyn Hines also had a poor experience, reporting that the staff were rude, broke items, and then denied any responsibility for the damage. It took them nine hours to move half a truckload of household goods.
Overall Experience and Recommendations
Despite some negative experiences, most customers have recommended All Vic Group for their moving needs. They appreciate the company's responsiveness, punctuality, quality of service, professionalism, and value for money. However, it is crucial for the company to address the reported issues with customer service and staff behavior to maintain a positive reputation and ensure customer satisfaction.
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